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Commercial Launchpad Administrator (all genders)

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Sanofi

Jan 17

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity

Requirements

  • Experience: A minimum of 2-3 years of experience in CRM administration, data management, or IT support, preferably within a commercial or healthcare environment
  • Soft and technical skills: Strong communication skills. Pro-Active, empathetic, and results-oriented personality.
  • Education: A bachelor’s degree in fields such as Business Administration, Information Technology, Data Management, or a related discipline is required
  • Languages: Fluent in German and advanced level in English is required

Responsibilities

  • Handle and resolve support tickets related to eHub /myCRM issues
  • Provide timely and effective solutions to user problems and inquiries
  • Document and track issues, solutions, and ensure follow-up for resolution
  • Perform routine administration tasks such as user management, role hierarchy, and permissions
  • Configure and customize myCRM to meet business needs, related to eHub / CRM-A/ TRAX / Marketing Cloud
  • Maintain and enhance functionalities (tasks / visits) in myCRM
  • Launchpad Update: Coordinate and implement updates and enhancements to myCRM and related systems, ensuring minimal disruption to users.
  • Define and manage user roles and permissions within the CRM to ensure appropriate access levels based on job functions
  • Ensuring that localized content aligns with branding and messaging standards

FAQs

What is the main focus of the Commercial Launchpad Administrator role?

The main focus is to support Sales Operations and Customer Relationship Management initiatives by managing and enhancing digital and data tools within the Commercial Launchpad.

What are the primary responsibilities of the Commercial Launchpad Administrator?

Responsibilities include handling support tickets, providing solutions to user problems, performing routine administration tasks, configuring myCRM, maintaining functionalities, coordinating updates to myCRM, and managing user roles and permissions.

What qualifications are required for this position?

A bachelor's degree in Business Administration, Information Technology, Data Management, or a related discipline is required, along with 2-3 years of experience in CRM administration, data management, or IT support.

What language skills are necessary for this role?

Fluency in German and an advanced level of English are required.

What qualities are important for candidates applying for this role?

Important qualities include strong communication skills, pro-activity, empathy, and a results-oriented personality.

What opportunities for growth does Sanofi offer?

Sanofi offers endless opportunities to grow your talent and drive your career through promotions or lateral moves, both domestically and internationally.

What benefits are included in the rewards package?

The rewards package includes health and wellbeing benefits, high-quality healthcare, prevention and wellness programs, and at least 14 weeks of gender-neutral parental leave.

Is experience in a healthcare environment preferred for this role?

Yes, experience within a commercial or healthcare environment is preferred.

How does Sanofi approach diversity and inclusion in its hiring practices?

Sanofi provides equal opportunities to all individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

What is the work environment like at Sanofi?

The work environment is supportive and future-focused, emphasizing collaboration and innovation to drive progress and extraordinary results.

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.

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