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Commercial Loan Servicing Representative

  • Job
    Full-time
    Junior Level
  • Business, Operations & Strategy
    Banking & Finance
  • Hyderabad, +1
  • 12d left

AI generated summary

  • You need 2+ years of Commercial Loan Servicing experience or equivalent through work, training, military experience, or education.
  • You will assist customers with loan inquiries, process transactions, monitor collateral, audit loan systems, and collaborate with team members while resolving issues and ensuring compliance.

Requirements

  • Required Qualifications:
  • 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

  • Support internal and external customers with inquiries and complaints regarding loan servicing needs
  • Monitor loan system and resolve customer issues, and process complex transactions online
  • Perform moderately complex administrative, transactional, operational and customer support tasks
  • Act as primary loan servicing contact that involve construction monitoring and disbursements
  • Monitor collateral and preparing payoff letters, releasing collateral
  • Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
  • Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

FAQs

What is the primary responsibility of a Commercial Loan Servicing Representative at Wells Fargo?

The primary responsibility is to support internal and external customers with inquiries and complaints regarding loan servicing needs, while also monitoring loan systems and resolving customer issues.

What qualifications are required for this position?

A minimum of 2+ years of Commercial Loan Servicing experience or equivalent demonstrated through work experience, training, military experience, or education is required.

What tasks will I be performing in this role?

You will perform moderately complex administrative, transactional, operational, and customer support tasks, including monitoring collateral, preparing payoff letters, and processing complex transactions online.

Who do I collaborate with in this role?

You will collaborate and consult with peers, colleagues, managers, and internal customers to resolve issues and achieve goals.

What does the escalation process look like for non-routine customer concerns?

Non-routine customer concerns should be escalated to experienced individuals as directed by supervisors.

How does Wells Fargo approach diversity and inclusion in hiring?

Wells Fargo welcomes applications for employment from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, and other protected statuses.

Is there an emphasis on risk management in this role?

Yes, there is a strong emphasis on executing applicable risk programs and making sound risk decisions as part of the role.

What is the job posting end date for this position?

The job posting end date is February 27, 2025.

Can I request accommodations during the application process?

Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.

Does Wells Fargo maintain a drug-free workplace?

Yes, Wells Fargo maintains a drug-free workplace and enforces a Drug and Alcohol Policy.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.