FAQs
What is the primary responsibility of a Commercial Loan Servicing Representative at Wells Fargo?
The primary responsibility is to support internal and external customers with inquiries and complaints regarding loan servicing needs, while also monitoring loan systems and resolving customer issues.
What qualifications are required for this position?
A minimum of 2+ years of Commercial Loan Servicing experience or equivalent demonstrated through work experience, training, military experience, or education is required.
What tasks will I be performing in this role?
You will perform moderately complex administrative, transactional, operational, and customer support tasks, including monitoring collateral, preparing payoff letters, and processing complex transactions online.
Who do I collaborate with in this role?
You will collaborate and consult with peers, colleagues, managers, and internal customers to resolve issues and achieve goals.
What does the escalation process look like for non-routine customer concerns?
Non-routine customer concerns should be escalated to experienced individuals as directed by supervisors.
How does Wells Fargo approach diversity and inclusion in hiring?
Wells Fargo welcomes applications for employment from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, and other protected statuses.
Is there an emphasis on risk management in this role?
Yes, there is a strong emphasis on executing applicable risk programs and making sound risk decisions as part of the role.
What is the job posting end date for this position?
The job posting end date is February 27, 2025.
Can I request accommodations during the application process?
Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.
Does Wells Fargo maintain a drug-free workplace?
Yes, Wells Fargo maintains a drug-free workplace and enforces a Drug and Alcohol Policy.