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Commercial Loan Servicing Representative

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1
  • 11d left

AI generated summary

  • You must have 2+ years of Commercial Loan Servicing experience or equivalent through work, training, military experience, or education.
  • You will assist customers with loan servicing inquiries, process transactions, monitor loan systems, manage collateral, audit records, and collaborate with team members to resolve issues.

Requirements

  • 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

  • Support internal and external customers with inquiries and complaints regarding loan servicing needs
  • Monitor loan system and resolve customer issues, and process complex transactions online
  • Perform moderately complex administrative, transactional, operational and customer support tasks
  • Act as primary loan servicing contact that involve construction monitoring and disbursements
  • Monitor collateral and preparing payoff letters, releasing collateral
  • Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
  • Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

FAQs

What are the primary responsibilities of a Commercial Loan Servicing Representative at Wells Fargo?

The primary responsibilities include supporting customers with inquiries and complaints, monitoring the loan system, processing complex transactions, acting as the primary loan servicing contact, resolving customer issues, auditing loan systems, and collaborating with peers and managers to achieve goals.

What qualifications are required for this position?

The position requires a minimum of 2+ years of Commercial Loan Servicing experience or equivalent demonstrated through work experience, training, military experience, or education.

Are there opportunities for growth in this role?

Yes, there are opportunities for growth as the role allows for collaboration with experienced individuals and provides the chance to develop knowledge related to functions, policies, and compliance requirements.

Is there a deadline for applying to this job?

Yes, the job posting end date is February 27, 2025; however, the posting may come down early due to a high volume of applicants.

Does Wells Fargo have a diversity and inclusion policy?

Yes, Wells Fargo values diversity, equity, and inclusion in the workplace and encourages applications from all qualified candidates, irrespective of various protected characteristics.

How does Wells Fargo address risk and compliance in this role?

Employees are accountable for executing all applicable risk programs, adhering to Wells Fargo policies and procedures, fulfilling risk and compliance obligations, and making sound risk decisions in alignment with the business unit's risk appetite.

Is there an accommodation process for applicants with disabilities?

Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.

Does Wells Fargo have a drug-free workplace policy?

Yes, Wells Fargo maintains a drug-free workplace, and details can be found in their Drug and Alcohol Policy.

Will I interact with internal customers in this role?

Yes, the role involves interacting with internal customers as part of the support and collaboration efforts.

What type of judgments are expected from a Commercial Loan Servicing Representative?

The position requires the exercise of independent judgment while developing an understanding of functions, policies, procedures, and compliance requirements.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.