Logo of Huzzle

Commercial Loan Servicing Representative

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1
  • 4d left

AI generated summary

  • You need 2+ years in Commercial Loan Servicing or equivalent experience, plus 2+ years in Commercial Lending Loan syndications with exposure to loan servicing/trading.
  • You will assist customers with loan servicing inquiries, monitor loan systems, process transactions, manage collateral, audit records, and collaborate with team members to resolve issues.

Requirements

  • Required Qualifications:
  • 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Desired Qualifications:
  • 2+ years of work experience in Commercial Lending Loan syndications (agented / non agented portfolio) with exposure to Loan servicing / Loan trading

Responsibilities

  • Support internal and external customers with inquiries and complaints regarding loan servicing needs
  • Monitor loan system and resolve customer issues, and process complex transactions online
  • Perform moderately complex administrative, transactional, operational and customer support tasks
  • Act as primary loan servicing contact that involve construction monitoring and disbursements
  • Monitor collateral and preparing payoff letters, releasing collateral
  • Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
  • Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

FAQs

What is the role of a Commercial Loan Servicing Representative at Wells Fargo?

The role involves supporting internal and external customers with inquiries regarding loan servicing needs, processing complex transactions, and acting as the primary contact for loan servicing related to construction monitoring and disbursements.

What are the required qualifications for this position?

The required qualifications include 2+ years of Commercial Loan Servicing experience or equivalent demonstrated through work experience, training, military experience, or education.

Are there any desired qualifications for the role?

Yes, desired qualifications include 2+ years of work experience in Commercial Lending Loan syndications (agented/non-agented portfolio) with exposure to Loan servicing and Loan trading.

What shift timings are available for this position?

The shift timings are from 1:30 PM IST to 10:30 PM IST or from 10:30 AM IST to 7:30 PM IST.

Is Wells Fargo committed to diversity and inclusion in the workplace?

Yes, Wells Fargo values diversity, equity, and inclusion and welcomes applications from all qualified candidates regardless of various protected characteristics.

Will candidates need to undergo background checks?

Yes, Wells Fargo conducts background checks as part of their recruitment process to ensure compliance with their hiring policies.

Is there a drug and alcohol policy at Wells Fargo?

Yes, Wells Fargo maintains a drug-free workplace and has a policy regarding substance use.

Can applicants request accommodations during the recruitment process?

Yes, applicants with disabilities can request accommodation during the application or interview process.

What responsibilities does this role include regarding customer support?

The responsibilities include resolving customer issues, preparing payoff letters, releasing collateral, and collaborating with peers and supervisors to achieve goals.

How does the role interact with internal customers?

The role requires interaction with internal customers to provide support, address inquiries, and resolve issues related to loan servicing.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.