FAQs
What is the main responsibility of a Commercial Manager at Hilton?
The main responsibility of a Commercial Manager at Hilton is to develop a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.
Which teams does the Commercial Manager work with?
The Commercial Manager works effectively with the Revenue Management team, Sales, Catering and Events, Marketing, eCommerce, and Public Relations teams, as well as area support teams.
What are the key goals for the Commercial Manager?
The key goals for the Commercial Manager include driving the Top line Budget and Forecast, maximizing profits in line with TGOP and EBITDA targets, and ensuring all pricing and rate quotation strategies are in place.
What experience is required for this role?
A minimum of 3+ years in a hospitality/travel industry experience in a revenue-generating or commercial services role is required, along with experience presenting sales plans to senior executives.
Is fluency in any language required for this role?
Yes, fluency in English is required, and knowledge of a local language would be advantageous.
What skills are important for a successful Commercial Manager?
Important skills include the ability to evaluate and identify business opportunities, manage a sales or commercial team, and work collaboratively in a matrixed environment.
Will the Commercial Manager engage with external stakeholders?
Yes, the Commercial Manager will develop and maintain strong relationships with stakeholders, owners, hotel teams, and Hilton matrix support teams to ensure commercial benefits.
What is the work environment like at Hilton?
The work environment at Hilton is centered around delivering exceptional guest experiences, with a focus on teamwork and a commitment to the brand's vision "to fill the earth with the light and warmth of hospitality."
Are there opportunities for career development in this role?
Yes, the Commercial Manager will lead, coach, develop, recruit, and retain future talents, as well as manage performance and evaluate team members on agreed KPIs.
What is the significance of F&B commercial activities in this role?
F&B commercial activities are shared responsibilities with the F&B Manager and General Manager, highlighting the importance of collaborating across departments to drive revenue.