FAQs
What are the main responsibilities of a Commercial Operation Manager?
The main responsibilities include developing and motivating a high-performing team, managing operational strategic projects, optimizing operational efficiency, collaborating with cross-functional teams, managing budgets, enhancing client services, ensuring compliance with procedures, overseeing digital tool implementation, and managing boutique renovation projects.
What qualifications are required for this role?
A background in luxury retail, a university or business school degree, and fluency in German and English are required for this role.
Is experience in the luxury retail industry necessary?
Yes, experience in the luxury retail industry is essential for this position, as it helps in understanding the unique operational needs and standards of the business.
What skills are essential for a Commercial Operation Manager?
Essential skills include excellent communication, people-oriented training, an entrepreneurial and solution-oriented mindset, creativity, and a relentless pursuit of excellence.
Will I need to travel for this job?
Yes, the role may require some travel as it involves collaborating with local and international stakeholders in a decentralized market.
How does this role contribute to client services?
The role drives initiatives to enhance exceptional client services and ensures consistency with the brand’s standards.
What kind of team will I be managing?
You will be managing a high-performing team of operations coordinators and trainees.
Is collaboration with cross-functional teams a part of this role?
Yes, collaboration with teams such as merchandising, finance, and boutique experts is a key part of this role to improve operational processes.
Will I be involved in training the team?
Yes, you will be responsible for training boutique teams on new regulations and policies to ensure compliance.
What tools will I be overseeing in this position?
You will oversee the implementation and performance of digital tools related to internal communication, stock management, and sales processes.