Communications Initiatives Program Mgr - Wildfire Risk Management

Puget Sound Energy

Jan 22

Applications are closed

Job
Full-time
Senior Level
Government & Politics
Bothell

Requirements

Bachelor’s degree in communications, media, business innovation, marketing, strategic leadership/management or related field, and 5 years relevant work experience; or an equivalent combination of education and experience.
Proven experience in managing increasingly complex projects with cross-functional teams and in an ever-changing and fast-paced environment.
Ability to manage projects, work with other departmental teams and deliver on commitments.
Ability to contribute effectively in peer management teams.
Skills and experience in collaboration and team building.
Practical and successful application of community or employee engagement strategies and tactics including the use of new media applications.
Excellent verbal and written communication skills.
Proficiency in MS Office tools.
Strong focus on customer service.
Strong project management skills.
Strong leadership, interpersonal and relationship-building skills.
Experience with community outreach and comfort with engaging directly with customers.
Extremely detail-oriented. Ability to track project status for multiple projects.
Proven experience with implementing communication and outreach campaigns.
Experience producing communications for hard-to-reach audiences, including non-English speakers and those with access and functional needs.
Ability to raise issues and concerns in a respectful and collaborative manner. Comfortable working through conflict.
Ability to problem-solve and be creative when working with team members to find solutions on behalf of our customers.
Broad knowledge of gas and electric utility rates, business objectives, to include operations, customer service, finance, and corporate relations.

Responsibilities

Develops and implements communications components and/or public outreach of strategic company projects, initiatives, and issues, providing support to other initiative teams as needed.
Assisting in the development, coordination, and implementation of the project plan. This includes the communications, public affairs, and technical components of the project or initiatives providing support to other projects/initiative team members as needed. Must understand the overall goal and strategy of the plan, as well as how the tactics interconnect.
Producing communications collateral and implementing communications tools.
Identifies opportunities to evolve PSE's communication strategies and approaches, including new technology, engagement strategies, and processes.
Acts as a customer advocate.
Raising issues on the customers’ behalf and working with team members to address customer concerns.
Assisting in managing and answering customer questions in coordination with outreach and customer care team members.
Engaging directly with customers, answering questions, and acting as a liaison between the customer and project teams.
Coordinating with internal groups to ensure information is being shared with customer-facing employees and cohesive public outreach strategies and plans are developed.
Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Performs emergency and storm duties.
Performs other duties as assigned.

FAQs

What is the primary role of the Communications Initiatives Program Manager - Wildfire Risk Management?

The primary role is to manage and implement communication and public outreach strategies for Puget Sound Energy's wildfire risk management program.

What qualifications are required for this position?

A Bachelor’s degree in communications, media, business innovation, marketing, strategic leadership/management or a related field, along with 5 years of relevant work experience or an equivalent combination of education and experience.

Is experience with community outreach necessary for this role?

Yes, experience with community outreach and the ability to engage directly with customers is desired for this position.

What type of projects will I be managing in this role?

You will be managing increasingly complex projects that involve cross-functional teams and addressing issues related to wildfire risk management.

How much of the work is expected to be done in the office versus remotely?

The position is hybrid, with 50% of the time expected to be in the office or in the field.

What benefits does Puget Sound Energy offer to employees?

PSE offers a competitive compensation package, including medical, dental, vision, life insurance, disability insurance, 401(k) options, Paid Time Off (PTO), and more.

Are there opportunities for professional development within PSE?

Yes, PSE values and respects its employees, providing opportunities for growth and professional development.

Does PSE have a commitment to diversity and inclusion?

Yes, PSE is committed to providing equal employment opportunities to all qualified applicants and does not discriminate based on various categories, including race, gender, and disability.

Is prior experience in project management necessary?

Yes, strong project management skills are required, along with the ability to manage multiple projects effectively.

How does the company support employee engagement and collaboration?

PSE encourages collaboration and teamwork, with an emphasis on building effective communication strategies and community outreach efforts.

Puget Sound Energy

TOGETHER, creating a clean energy future for all.

Energy

Industry

1001-5000

Employees

1873

Founded Year

Mission & Purpose

Puget Sound Energy (PSE) is Washington state’s oldest local energy company. We serve 1.1 million electric customers and more than 800,000 natural gas customers in 10 counties.