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Community Associate

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Bristol

AI generated summary

  • You should be hands-on, friendly, calm under pressure, detail-oriented, a team player, and experienced in hospitality or high-touch customer service, maintaining high standards in busy environments.
  • You will ensure cleanliness, assist members, handle issues calmly, coordinate events, and collaborate with team members across various locations.

Requirements

  • * Hands-on and gets stuck in - unfazed by physical tasks, and takes pride in a spotless, well-run space
  • * A natural with people - can switch comfortably from chatting with a startup founder to a senior exec, and genuinely enjoys building day-to-day relationships
  • * Calm under pressure - when multiple things go wrong at once, you prioritise, communicate, and keep going without it showing on your face
  • * Detail-oriented - you notice the things others miss and act without being asked
  • * A team player - you show up for your colleagues, share knowledge across sites, and celebrate wins together
  • * Experienced in hospitality, front of house or high-touch customer service - you already know what it means to hold high standards in a busy, people-facing environment

Responsibilities

  • Conduct regular cleaning and compliance checks to keep spaces safe, looking great and fully functioning
  • Be the go-to person for members: a quick chat on the stairs, handling a facilities issue, or just being a familiar face that makes their day better
  • Coordinate with your team and the right stakeholders when things go wrong (they will!) - calmly and quickly
  • Deliver member events and bring the energy that makes them land
  • Cross-team collaboration; work closely with your Community Manager and colleagues across sites (London, Birmingham, Bristol, Brighton, Bath)

FAQs

What is the salary for the Community Associate position?

The salary for the Community Associate position is £28,000.

Where is the home base for this role?

The home base for this role is Bristol, but it will also support the Bath site 1-2 times per week.

What types of tasks are expected in this role?

The role involves member interactions, administrative tasks, site checks, cleaning and maintenance, and event delivery.

Is this a desk-based role?

No, this is not a desk-based role; it is hands-on and involves a lot of movement around the building.

What qualifications or experience are required for this role?

The ideal candidate should have experience in hospitality, front of house, or high-touch customer service environments.

How many days off does this role offer?

The role offers 31 days off including bank holidays, plus an extra day for every year at Runway East and your birthday off.

What benefits are included in this position?

Benefits include private health and dental care, gym discounts, mental health support, a Bike2Work scheme, a personal development budget, and community engagement days.

What is the company’s commitment to inclusivity?

The company celebrates diversity and welcomes people from all backgrounds, identities, and experiences, prioritizing spirit and passion in their team.

Are there opportunities for personal growth in this role?

Yes, there is a personal development budget and access to learning resources for growth opportunities.

Will I be required to collaborate with teams from other locations?

Yes, collaboration across different locations is part of the role, working closely with your Community Manager and colleagues in various sites.

Great teams need a happy home. Our workspaces make your team happier. And we think happier teams work better.

Real Estate
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

Runway East is a dynamic and innovative company that specializes in creating collaborative co-working spaces tailored to support startups and entrepreneurs. Their ultimate mission is to foster a vibrant ecosystem for startups to thrive by offering not just physical workspaces but also a network of like-minded individuals, access to mentors, workshops, and events. Runway East's purpose is to empower and nurture the growth of startups by providing a supportive environment where ideas can flourish, connections can be made, and innovation can thrive, ultimately contributing to the success and expansion of the UK's entrepreneurial landscape.

Culture & Values

  • Community Obsessed

    You understand our members and their needs - delivering world-class service with enthusiasm and charm. You see every challenge as an opportunity to delight our members.

  • Open

    You are open-minded and engaged. You own your mistakes and take steps to actively learn from them. You give and receive feedback with positive intent to develop yourself and the business.

  • Give a damn

    You are continuously driving yourself to improve. You care about the little things and you take pride in doing them well - you care about the company, our members and your teammates.

  • Entrepreneurial

    You question the status quo and stand up to fix things, taking the initiative to find and deliver solutions. You are resilient and determined and when the going gets tough, you don’t give up.

Benefits

  • Time off

    More time off than you'd expect: 31 days including bank holidays, ➕ An extra day of leave for every year you’re on our team, 🎂 An extra day of leave for your birthday! (because no one should work on their birthday)

  • Wellbeing

    To help our team feel and stay happy:🏥 Private health & dental insurance, 🏋️‍♀️ Half-price gym membership, 🤝 Access to Spill (video therapy sessions through Slack), 😌 Mental health days, 🚲 Participation in the Bike2Work scheme

  • Contribute

    We want our team to help make a difference to the world:🎗 Assign up to two paid workdays per year to charitable work with Matchable, 💰Matched charity fundraising of up to £500

  • Development

    We want you to grow with us. That's why we offer a significant learning & development package: 💳 £150/year personal growth budget, 📚 Access to Learn Amp – a curated platform of learning resources, 🎓 Regular lunch & learns

  • Team Outings

    We love organised (and not so organised) fun, culminating in an annual team trip (Barcelona, Alicante, Rhodes, and Budapest to name some past voyages!)