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Community Associate

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Mindspace

7d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Berlin

AI generated summary

  • You need 1-2 years in customer service, sales, or project management, strong English & German, excellent multitasking, a customer-centric mindset, and familiarity with the start-up ecosystem.
  • You will serve as the main contact for members, manage the front desk, handle maintenance and supplies, assist with office operations, and resolve member issues to ensure smooth facility operations.

Requirements

  • 1-2 years of experience in customer service, sales, or project management
  • Exceptional organizational and multitasking skills
  • High level of English & German - verbal and writing
  • Customer-centric and a people person
  • Getting the job done! Practical, fast thinker, and delivers whatever it takes
  • Multi-tasking and being able to communicate with different types of members, stakeholders, and departments within the organization
  • Familiarity with the ecosystem – familiar with start-ups, suppliers, and what is going on in the city – is an incredible advantage

Responsibilities

  • Serve as a point of contact (POC) for all members and guests within the Mindspace Community
  • Monitoring the front desk during operation hours
  • Point person for maintenance, mailing, shipping, supplies, and equipment.
  • Organize office operations and procedures
  • Work on community tasks together with the Community Managers and take an active role in it
  • Solve member-related issues to ensure a smooth operation
  • Assist with building operations, maintenance, and upkeep of Mindspace facilities

FAQs

What is the job title for this position?

The job title is Community Associate.

Where is this position based?

This position is based in Berlin, Hausvog.

Who will the Community Associate report to?

The Community Associate will report directly to the Senior Community Manager.

What are the main responsibilities of the Community Associate?

The main responsibilities include serving as a point of contact for members and guests, monitoring the front desk, managing maintenance and supplies, organizing office operations, and assisting with community tasks and building upkeep.

What qualifications are required for this position?

The minimum qualifications include 1-2 years of experience in customer service, sales, or project management, exceptional organizational and multitasking skills, and a high level of English and German, both verbal and written.

Is there a strong emphasis on customer service in this role?

Yes, a customer-centric approach and being a people person are critical competencies for success in this role.

What type of company culture does Mindspace promote?

Mindspace promotes a culture that values employee wellbeing, a diverse community, and a supportive environment, with a focus on service and experience.

Do I need to be familiar with the local startup ecosystem for this job?

Yes, familiarity with the startup ecosystem and local suppliers is considered an incredible advantage for this position.

What kind of skills are considered critical for success in this role?

Critical competencies include being practical and a fast thinker, the ability to multitask, and effective communication with various members and stakeholders.

How should I submit my application?

You should submit your application in English.

Boutique flex spaces, presenting a global mindset with a local flavor.

Real Estate
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Mindspace is a provider of flexible coworking spaces that cater to the needs of modern businesses and professionals. They offer a range of creative and collaborative work environments, including private offices, hot desks, and meeting rooms, designed to foster productivity and community. The ultimate mission of Mindspace is to create inspiring, flexible workspaces that enhance the work experience and drive business success. Their purpose is to provide a dynamic and supportive environment where individuals and companies can thrive, innovate, and connect with like-minded professionals.