Community Associate - London

WeWork

Mar 28

Applications are closed

Job
Full-time
Entry Level
People, HR & Administration
London

Requirements

College graduate with a four-year degree preferred, but not required.
Customer service and/or sales experience a plus.
Must have strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities.
Passion and understanding of WeWork’s mission and values.
Proficient in basic computer skills.

Responsibilities

Front Desk Management:
Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
Greet members and guests with a warm and welcoming demeanor.
Ensure all visiting guests are in accordance with WeWork’s guest policy by ensuring all guests properly sign-in via Welkio iPad.
Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
Keep the front desk clean and organized.
Notify members of any food deliveries and couriers.
Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Events and Membership Engagement:
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
Consistently celebrate members’ successes and milestones through gifts and notes.
Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
Input notes into Spacestation or equivalent system about Members.
Identify and execute opportunities to connect members with each other.
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
Be active on the WeWork member network to engage members.
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
Ensure music levels and activations are appropriate to the daypart and occasion.
Write and send broadcasts relating to building updates.
Building Operations and Management
Receive, process, sort, and organize all mail.
Locate and issue post via the regional system to members upon request.
Keep the mailroom organized and clean.
Return to Sender’ for unidentified mail and former member mail after 30 days of no-pick up.
Ensure courier parcels have all the correct details for scheduled pick-ups.
Investigate, escalate, and resolve ‘lost’ packages.
Know and explain WeWork policies and procedures around mail and mailroom.
Track, audit, and organize keys collected and distributed.
Manage keycard stock and request new inventory as needed.
Collect keys and key cards upon move-out.
Review location and how to use each piece of Emergency Equipment.
Provide support for an automated coffee machine for guests and members.

FAQs

What are the primary responsibilities of a Community Associate at WeWork?

The primary responsibilities of a Community Associate at WeWork include building relationships among members, ensuring the building is fully operational, promoting WeWork services, supporting the Community Team, and upholding WeWork's core values.

Who does a Community Associate report to?

A Community Associate reports to the Community Lead and Community Manager.

What is the role of a Community Associate in creating a welcoming community environment at WeWork?

A Community Associate plays a key role in creating a welcoming community environment at WeWork by organizing events, building relationships between members, and fostering collaboration and inclusivity.

What is the ultimate goal of a Community Associate at WeWork?

The ultimate goal of a Community Associate at WeWork is to support the Community Management team, drive growth and promotion of WeWork services, ensure operational efficiency in the building, and work towards achieving WeWork's mission while embodying its core values.

WeWork

Reimagine your workspace.

Real Estate

Industry

5001-10,000

Employees

2010

Founded Year

Mission & Purpose

WeWork is a company that provides flexible workspace solutions for individuals, startups, small businesses, and large enterprises. They offer shared office spaces, coworking environments, private offices, and meeting rooms in various locations worldwide. WeWork's ultimate mission is to create a community-driven and collaborative work environment that fosters creativity, productivity, and innovation. Their purpose lies in reimagining the way people work and empowering businesses of all sizes by offering flexible and dynamic workspaces that adapt to their evolving needs. WeWork aims to build a global network of spaces where professionals can connect, share ideas, and thrive, fostering a sense of belonging and camaraderie among its members. By providing modern and amenity-rich workspaces, WeWork seeks to redefine the traditional office concept and support the growth and success of businesses by offering an inspiring and flexible work environment.