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Community Associate - OH, Columbus - Easton

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IWG plc

20d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Columbus

AI generated summary

  • You must be a proactive communicator, problem-solver, and adaptable team player with 1+ years of customer service experience. Confidence in IT skills and legal eligibility to work in the country are essential.
  • You assist customers with various requests, manage center operations, organize events, and ensure a positive experience for all visitors.

Requirements

  • We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
  • A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
  • Happy taking ownership of problems and finding ways to solve them
  • Positive, enthusiastic, and able to adapt to fast-changing situations
  • Experience and confidence using MS Office and other basic IT equipment
  • Legally eligible to work in the Country you are applying within and at least 18 years old

Responsibilities

  • You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
  • Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
  • It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
  • The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
  • A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
  • You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
  • Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
  • The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.

FAQs

What responsibilities will I have as a Community Associate in Columbus - Easton?

As a Community Associate in Columbus - Easton, you will work closely with new and existing customers across various industries, create and maintain your own community within the center, and assist with all administrative and support needs for your customers so they can focus on running their businesses.

What skills are required for this role?

The ideal candidate for the Community Associate role in Columbus - Easton should have excellent communication and customer service skills, be organized, detail-oriented, and able to multitask effectively. Previous experience in a similar role or in the customer service industry is a plus.

What opportunities for growth and development are available in this position?

As a Community Associate in Columbus - Easton, you will have opportunities to grow and develop within the company. You may have the chance to take on more responsibilities, lead projects, or even advance into a management position. The company also offers training programs and resources to help you enhance your skills and further your career.

How important is building a strong community within the center for this role?

Building a strong community within the center is essential for the Community Associate role in Columbus - Easton. By creating a supportive and collaborative environment for customers, you will help foster relationships and contribute to the overall success of the center. This community-focused approach is key to ensuring that customers have a positive experience and can thrive in their business endeavors.

What sets this particular Community Associate role in Columbus - Easton apart from similar positions in other locations?

This Community Associate role in Columbus - Easton offers a unique opportunity to work in a vibrant and diverse community. The center's location in Easton provides access to a wide range of industries and businesses, creating an exciting and dynamic environment for customer interactions. Additionally, the Columbus area offers various opportunities for professional development and networking, making this role an excellent choice for individuals looking to grow their careers in a thriving community setting.

Retail & Consumer Goods
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.