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Community Associate (PART TIME RECEPTIONIST)

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IWG plc

Aug 30

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Cork

AI generated summary

  • You should be a good communicator, problem-solver, adaptable, positive, and confident in using MS Office and basic IT packages.
  • You will assist customers, manage requests, oversee mail, help set up events, maintain the center's tidiness, and ensure a smooth experience for visitors.

Requirements

  • - A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
  • - Happy taking ownership of problems and finding ways to solve them
  • - Positive, enthusiastic and able to adapt to fast-changing situations
  • - Confident using MS Office and other basic IT packages

Responsibilities

  • - Work closely with new and existing customers, solving problems for them and making sure they have everything they need.
  • - Arrive 15 minutes before the centre opens to ensure everything is ready and check for anything the cleaners have missed.
  • - Assist customers with requests, such as changing WiFi codes, checking important package arrivals, guiding to meeting rooms, and setting up projectors.
  • - Sort through mail while managing various customer requests and keeping them informed about their packages.
  • - Discuss the organisation of networking events with the Community Manager, including planning, writing invites, and creating promotional materials.
  • - Gently encourage groups in meeting rooms to wrap up and provide directions to nearby restaurants.
  • - Ensure the centre is tidy and everything is in order before heading home.

FAQs

What type of work environment can I expect as a Community Associate?

You can expect a bright and inspiring work environment as part of the Regus team.

What are the typical work hours for this part-time position?

The specific work hours can vary, but you will work part-time, typically during the centre's operational hours.

Is training provided for new employees?

Yes, we offer training and development opportunities for new employees to help them succeed in their roles.

What skills are important for this position?

Important skills include good communication, the ability to manage multiple tasks, ownership of problem-solving, and proficiency in MS Office and basic IT packages.

How does a typical day look like for a Community Associate?

A typical day involves preparing the centre before opening, assisting customers with various requests, managing mail, planning events, and ensuring the building is tidy at the end of the day.

Is customer service experience preferred for this role?

Yes, prior customer service experience is beneficial as the role requires strong relationship-building and problem-solving skills.

What kind of interactions will I have with customers?

You will have frequent interactions with both new and existing customers, addressing their needs and requests throughout the day.

Is this role suitable for someone who prefers a fast-paced environment?

Yes, this role is well-suited for someone who is positive, enthusiastic, and able to adapt to fast-changing situations.

What should I expect in terms of package delivery management?

You will be responsible for sorting and notifying customers about their mail and packages as part of your daily tasks.

Are there opportunities for event planning in this role?

Yes, you will have the opportunity to assist in planning and organizing networking events for customers.

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IWG plc

Retail & Consumer Goods
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.