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Community Associate - WI, Madison East - Park Bank Plaza


IWG plc

27d ago

  • Job
    Junior Level
  • Customer Relations
  • Madison

AI generated summary

  • You must be a strong communicator and problem-solver, with customer service experience, adaptability, and proficiency in MS Office. Legally eligible to work and 18+.
  • You will assist customers with various requests, manage incoming calls, sort mail, organize events, and ensure the center is welcoming and tidy throughout the day.


  • We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
  • A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
  • Happy taking ownership of problems and finding ways to solve them
  • Positive, enthusiastic, and able to adapt to fast-changing situations
  • Experience and confidence using MS Office and other basic IT equipment
  • Legally eligible to work in the Country you are applying within and at least 18 years old


  • You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
  • Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
  • It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
  • The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
  • A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
  • You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
  • Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
  • The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.


What are the main responsibilities of a Community Associate in Park Bank Plaza?

The main responsibilities include working closely with new and existing customers across various industries, creating and maintaining a community within the center, and taking care of all administrative and support needs for customers.

How will a Community Associate help customers in running their business?

A Community Associate will handle administrative tasks and support needs for customers, allowing them to focus on running their business without worrying about these details.

What qualities are important for a successful Community Associate at Park Bank Plaza?

Strong communication skills, organizational abilities, and a customer-focused mindset are important qualities for a successful Community Associate in this role.

Will there be opportunities for career growth and advancement as a Community Associate?

Yes, there may be opportunities for career growth and advancement within the company for a Community Associate who demonstrates strong performance and commitment to their role.

How can a Community Associate create and maintain their own community within the center?

A Community Associate can build relationships with customers, provide excellent customer service, and facilitate networking opportunities to create and maintain their own community within the center.

Retail & Consumer Goods
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.