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Community & Events Manager - San Francisco

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Aircall

18d ago

  • Job
    Full-time
    Senior Level
  • Marketing
  • $80K - $100K
  • San Francisco
  • Quick Apply

AI generated summary

  • You need 5+ years B2B/SaaS experience, higher ed in Business/Marketing, event planning, customer advocacy, partner marketing, teamwork, project management, CRM knowledge, and excellent English skills. Other languages a plus.
  • You'll plan, execute, and analyze community events, webinars, and other gatherings to grow user base, drive pipeline, and build brand loyalty.

Requirements

  • A minimum of 5 years of experience of B2B Marketing or SaaS required
  • Higher education (e.g. Bachelor’s degree) in Business, Marketing or related fields
  • Experience in planning, executing and reporting on the success of marketing events
  • Customer-obsessed, experience in leveraging community to drive product advocacy
  • Experience in partner marketing & co-marketing with third parties
  • Proactive team player with positive attitude
  • Proficient in project management skills and tools.
  • Experience of working cross-functionally with Marketing and Sales teams as well as external agencies to deliver projects successfully
  • Excellent written and verbal communication skills in English
  • Hands-on and data driven mindset with strong organisational skills
  • Experience or working knowledge of CRM and marketing automation systems such as Salesforce, Marketo etc. will be highly advantageous
  • Fluency in English required, French, Spanish, or German a big plus.

Responsibilities

  • Plan and execute community events & webinars, including coordination with alliance and channel partners, regional marketing leads, and the brand team.
  • Organise, run and host events, both virtual and in-person including live shows, webinars, workshops, sponsored events, customer events and networking events
  • Create a global event & webinar calendar, including promotion plan, production workbacks, stakeholder alignment and measurements of success
  • Delivery of events such as webinars and trade fair presence in order to drive pipeline, including the creation of event-in-a-box toolkits for internal (regional) and external (channel) stakeholders
  • Develop, implement, and iterate on strategies that drive community acquisition across both users and prospects within our market
  • Leverage community to identify and cultivate champions for Aircall that act as an extension to our brand Event budget and PO management
  • Event tracking, analysis and reporting, providing insights and recommendations for an iterative, scalable approach to improving future events.
  • Analyse community member growth, engagement and revenue impact
  • Leverage Ai for efficiencies

FAQs

What qualifications and experience are required for the Community & Events Manager position at Aircall?

A minimum of 5 years of experience in B2B Marketing or SaaS is required for this role. A higher education degree in Business, Marketing, or related fields is also necessary. Experience in planning, executing, and reporting on the success of marketing events, as well as a customer-obsessed mindset, is essential.

Where can the Community & Events Manager position be based?

The position can be based in either the Bay Area or in the NYC HQ of Aircall.

What are the key responsibilities of the Community & Events Manager role at Aircall?

The Community & Events Manager is responsible for planning and executing community events and webinars, organizing and hosting both virtual and in-person events, creating a global event calendar, driving community acquisition, leveraging community to drive product advocacy, managing event budget and PO, tracking event performance, analyzing community growth and revenue impact, and leveraging data for efficiencies.

What skills and traits are expected from candidates applying for the Community & Events Manager role?

Candidates should have excellent project management skills, strong organizational skills, be customer-obsessed, proactive, team players, and have a positive attitude. They should also have experience in partner marketing, cross-functional collaboration, written and verbal communication, CRM and marketing automation systems, and be data-driven. Fluency in English is required, with proficiency in French, Spanish, or German being a plus.

The phone system for modern business

Marketing & Advertising
Industry
501-1000
Employees
2014
Founded Year

Mission & Purpose

Aircall is the phone and communication platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers. Aircall has expanded its international footprint and currently has over 800 employees from 40 nationalities spread over 8 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.

Culture & Values

  • Trust & Commit

    We trust each other and commit to our mutual success. We earn trust from our commitment.

  • Excellence

    We're aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.

  • Customer Obsession

    We evaluate every decision through the eyes of our customers. They're our "True North."

  • Dare to be Bold

    We're risk takers. Trying, succeeding, failing - and trying again - are essential to who we are as a team and company. Large actions lead to big success.

  • Thrive Together

    We learn from each other and grow from it. Our common journey is how we grow together and innovate,

Benefits

  • Medical Insurance

  • Competitive Salary

  • Flexible remote policy

  • Retirement Savings Plan

  • Fitness Fund

  • Commuter Benefits

  • Referral Bonus