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Community Manager

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Pison

20d ago

  • Job
    Full-time
    Mid Level
  • Marketing
  • $65K - $90K
  • Boston
  • Quick Apply

AI generated summary

  • You must have proven experience in digital marketing and community management, strong analytical skills, proficiency in various digital marketing tools, and excellent communication skills. Bachelor's degree in related field and at least 2 years experience required.
  • You will manage social media, events, content creation, engage with the community, analyze data, provide support, gather feedback, track trends, collaborate with teams, report on performance, and handle crises.

Requirements

  • Proven work experience as a community manager.
  • Strong understanding of core online marketing principles and strategies.
  • Experience creating marketing campaigns using social media, email, and SMS channels.
  • Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, writing an email newsletter).
  • Proficiency in a wide variety of digital marketing tools and platforms, including social media management, email marketing, SMS marketing, content marketing, ecommerce CRMs, and analytic tools. Experience with Facebook, Instagram, X/Twitter, Hootsuite, Sprout Social, Klayviyo, Gorgias, Google Analytics, and Hubspot is a plus.
  • Strong skills for content creating/generating engaging content for diverse formats and platforms.
  • Excellent written and verbal communication skills.
  • Strong analytical skills to interpret data and generate insights for optimizing campaigns and strategies.
  • Attention to detail and ability to multitask.
  • Ability to work under pressure.
  • Ability to work independently and as part of a team.
  • Education and Experience:
  • Bachelor's degree in Marketing, Digital Media, Website/Graphic Design, Communications, or related field.
  • At least two years related experience required.

Responsibilities

  • Social Media Management: Create and curate engaging content for various social media platforms to build and maintain the brand's online presence.
  • Event and Campaign Management: Plan, execute, and promote marketing campaigns, product launches, and online events within the community. Promote campaigns through a variety of communication channels, including email, SMS, and online communities.
  • Content Creation: Develop written, visual, and multimedia content, including blog posts, videos, infographics, and more, to promote the brand, increase product use, and increase customer satisfaction.
  • Audience Engagement: Actively interact with the community, responding to comments and messages in a timely manner, and fostering positive relationships with followers.
  • Community Building: Identify and connect with potential brand advocates, influencers, and community members to grow and strengthen the community.
  • Moderation: Monitor user-generated content and discussions, ensuring they adhere to community guidelines and brand standards.
  • Data Analysis and Reporting: Use analytics tools to track engagement metrics, assess the success of campaigns, and provide insights for improvement. Monitor and report on feedback and online reviews.
  • Customer Support: Address customer inquiries, concerns, and issues within the online community and escalate to appropriate teams when necessary.
  • Feedback Collection: Gather and summarize user feedback and suggestions to help inform product development and marketing strategies.
  • Trend Analysis: Track industry trends, competitor activities, and emerging social media trends to keep the brand's strategies relevant.
  • Community Guidelines: Establish and maintain community guidelines, ensuring a positive and safe online environment.
  • Collaboration: Work closely with the marketing team, content creators, and other departments to align community efforts with broader marketing goals.
  • Reporting: Prepare regular reports on community engagement, growth, and the impact of community initiatives on the brand.
  • Crisis Management: Manage and mitigate any crises or negative incidents within the community.
  • Continuous Learning: Keep up with changes in social media algorithms, tools, and best practices to adapt strategies accordingly. The specific responsibilities may vary depending on the company's size, industry, and objectives, but these are common elements in a community manager's job description in marketing.
  • Perform other related duties as assigned.

FAQs

What are the main responsibilities of a Community Manager at Pison?

A Community Manager at Pison is responsible for social media management, event and campaign management, content creation, audience engagement, community building, moderation, data analysis and reporting, customer support, feedback collection, trend analysis, community guidelines, collaboration with other teams, reporting, crisis management, and continuous learning.

What skills are required for a Community Manager position at Pison?

The required skills for a Community Manager position at Pison include proven work experience as a community manager, strong understanding of core online marketing principles and strategies, experience creating marketing campaigns using social media, email, and SMS channels, proficiency in digital marketing tools and platforms, strong content creation skills, excellent written and verbal communication skills, strong analytical skills, attention to detail, ability to multitask, work under pressure, and work independently and as part of a team.

What education and experience are necessary for a Community Manager role at Pison?

A Community Manager at Pison is required to have a Bachelor's degree in Marketing, Digital Media, Website/Graphic Design, Communications, or a related field, along with at least two years of related experience.

We believe a small gesture can change the world.

Technology
Industry
11-50
Employees
2016
Founded Year

Mission & Purpose

Pison is collecting and classifying data from the most valuable source in the world, the human body. Pison's platform leverages our patented electroneurography (ENG) platform to translate data generated from our body’s natural physiological electricity stemming at the brain into machine interpretable events in software. This allows for never before seen intuitive control of any experience in the IoT universe and discovery of neurological correlations drawn from our proprietary AI and data sets. Investors and partners include First Round DRF, Oculus, MIT, Draper, HHS, National Science Foundation, Bose Ventures, and In-Q-Tel.

Culture & Values

  • Mission-minded

    Every action we take enables our diverse customers to harness the power of human intent as Pison changes the form and function of the world.

  • Curiosity and Validation

    We have an unconditional thirst for knowledge and feedback. We always want to understand hidden connections, avoid weak assumptions, and aim to quantitatively validate our findings. We are in constant pursuit of constructive feedback to better ourselves and our technology.

  • Innovation Culture

    We are unconstrained by the way things have always been done. We creatively approach every task and obstacle to find original solutions.

  • Grit

    We persevere in both good times and bad times and stay focused on achieving long-term goals & producing results all the while being 100% committed to personal growth and bettering each other.

  • Integrity

    We take responsibility for our successes and our failures, and we always keep at top of mind how our actions impact the entire organization. We will do the right thing even when no one is watching. We build a culture of trust within our organization and team by providing honest feedback and holding ourselves and others accountable.

  • Inclusivity

    Opening our minds and combining our different backgrounds, experiences, world views and expertise make us savvier problem solvers and drive better results. Cultural problem solvers - we all take personal responsibility to build an environment where all of our colleagues can thrive.

Benefits

  • Competitive Salary and Benefits

  • Comprehensive Health & Dental Insurance

  • Hybrid Workspace

  • Company Retirement Plan

  • Unlimited PTO

  • Commuter Benefit