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Community Policy Senior Manager, Safety

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Airbnb

28d ago

  • Job
    Full-time
    Expert Level
  • Legal
  • $196K - $255.5K

AI generated summary

  • You have 12+ years of Safety Policy experience, strong leadership skills, and excel at critical thinking, data analysis, and cross-functional collaboration. Exceptional communicator, detail-oriented, with a bias towards action and execution.
  • You will analyze, develop, and enforce safety policies for Airbnb's global community, collaborate with stakeholders, and provide guidance on complex issues to ensure user peace of mind.

Requirements

  • 12+ years experience in an Operations, Policy, Legal, or Trust and Safety role with exposure to safety issues and working closely with global, cross-functional partner teams.
  • A track record of strong leadership
  • Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail
  • Exceptional writing and editing abilities
  • Thoughtful business judgment, strategic thinking, and ability to work well under pressure
  • Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration
  • Fluency in data analysis and leading data-driven decision-making
  • Ability to explain and simplify complex information to others
  • Effective time management with the ability to prioritize and a bias towards action and execution.
  • Experience working closely with operations teams, preferably in the Trust and Safety space.
  • SQL and other skills for research using data sets
  • About you:
  • You are a seasoned Safety Policy leader, with experience working on policies related to preventing real-world harm, women’s safety, and public safety
  • You are an experienced communicator, with exceptional writing skills
  • You are an adept presenter, with experience engaging with all levels of leadership, including senior executive audiences and C-Suite.
  • You love solving complex problems by developing consistent rules that can be applied at scale.
  • You bring a rigorous approach to research and analysis and can clearly propose policy options and their implications.
  • You are a team player who thrives in a fast-moving environment and brings a strategic mindset and bias toward execution.
  • You are principled, precise and have meticulous attention to detail.

Responsibilities

  • As Community Policy Sr Manager in the area of Safety on the Community Policy & Global Partnerships team, your work will help keep the Airbnb community safe through building and implementing internal policies and working with our agents to enforce them. You will work across the business and with external stakeholders to continuously evaluate and improve our policies and to handle new issues as they arise. Your work will address areas such as women’s safety, physical safety, harm prevention and global risk assessment. This role will have a direct impact on the peace of mind of millions of Airbnb customers around the world. By facilitating improvements to guest and host policies across Airbnb, folks in this role can directly influence the experience all users have on our platform, potentially alleviating friction and fostering peace of mind for millions of Airbnb customers around the world.
  • A Typical Day:
  • Solve some of the most complex issues and challenges related to policies that govern and guide mutli-dimensional platforms across global communities.
  • Work as part of a global team to research and draft data-driven policies focused on the area of Safety, as scoped and prioritized with the team.
  • Foster, build, and maintain relationships with leadership of internal business verticals, including executive level stakeholders
  • Collaborate with cross-functional stakeholders across the business including but not limited to Operations, Public Policy, Legal, Product, Communications and Business Development.
  • Serve as subject matter expert to provide sound policy guidance for time-sensitive escalations, including from Operations and company leadership.
  • Guide policy operationalization efforts in partnership with cross-functional stakeholders throughout the business.
  • Gather data and insight to inform Community Policy project prioritization.

FAQs

What is the main focus of the Community Policy Senior Manager, Safety role at Airbnb?

The main focus of this role is to create and evolve principled policies that create the rules of the road for Guests and Hosts across Airbnb, with a specific emphasis on Trust & Safety challenges.

How does the Community Policy team approach creating policies?

The Community Policy team approaches creating policies by conducting rigorous research, collaborating with stakeholders, and designing policies that can support the Airbnb community at scale.

What types of challenges does the Community Policy Senior Manager, Safety typically face in their role?

The Community Policy Senior Manager, Safety typically faces complex Trust & Safety challenges that require strategic thinking, stakeholder collaboration, and a commitment to upholding the values of the Airbnb community.

How does the Community Policy team work with cross-functional partners?

The Community Policy team works with cross-functional partners to create accessible policy enforcement guides, maintain and improve policies, and ensure alignment across different teams within Airbnb.

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit