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Community Specialist | Pen Centre

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myGwork - LGBTQ+ Business Community

Today

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • St. Catharines

AI generated summary

  • You must be authorized to work, have reliable transportation, 1 year in customer service or community engagement, and be flexible for varied schedules, including weekends and holidays.
  • You will engage with the community, manage key relationships, support events, provide product education, analyze business data, and promote an inclusive team environment for enhanced guest experiences.

Requirements

  • Job Requirements Eligibility
  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • Schedule/Availability
  • The work schedule can vary based on store needs
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees
  • Experience
  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
  • Job Assets (i.e., nice to have; not required)
  • Education: High school diploma/GED/equivalent, or above
  • Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities
  • What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community
  • Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
  • Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
  • Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others
  • Work Context (e.g., environment, interactions, physical)
  • Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community
  • Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement
  • Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices

Responsibilities

  • Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
  • Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
  • Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
  • Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  • Attend, support, and/or host local and regional Community events.
  • Execute the product seeding strategy through community partners and Ambassadors.
  • Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

FAQs

What is the job title for this position?

The job title is Community Specialist at Pen Centre.

What company is offering this position?

The position is offered by lululemon.

What are the main responsibilities of a Community Specialist?

The main responsibilities include executing the store's community strategy, engaging with the community through relationship building and events, supporting product seeding, developing local key relationships, and delivering a world-class guest experience.

What qualifications are required for this position?

Candidates must have at least 1 year of cumulative experience in customer service, engagement, grassroots marketing, brand engagement, or community building, and must be legally authorized to work in the country where the store is located.

What is the expected work schedule for this role?

The work schedule can vary based on store needs and may include mornings, afternoons, evenings, weekends, and holidays, with potential early mornings or late nights during peak times or special events.

Is there a target bonus associated with this position?

Yes, this position has a target bonus of an additional $3 per hour, subject to certain requirements and the company's discretion.

What benefits are offered with this position?

Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, a generous employee discount, fitness & yoga classes, a parenthood top-up, and extensive development course offerings.

What is the base pay range for this position?

The base pay range for this position is from $19.25 to $22.14 per hour, depending on market location and job-related knowledge, skills, and experience.

Is prior experience in community engagement necessary for this role?

While prior experience in community engagement is preferred, the main requirement is at least 1 year of cumulative experience in customer service or similar fields.

How does lululemon approach inclusion and diversity in the workplace?

lululemon creates and supports an inclusive environment that values and celebrates differences among team members.

myGwork - LGBTQ+ Business Community

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.