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Community Support Specialist for Uber Rides (Dutch Speaker)

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Uber

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Netherlands
    Remote

AI generated summary

  • You must be proficient in Dutch and English, with at least 6 months of experience in retail, hospitality, or customer service in-person or in a contact center.
  • You will provide virtual support via chat, email, and phone, resolve customer issues, ensure satisfaction, conduct root cause analysis, and follow documented procedures in a stable environment.

Requirements

  • Proficiency in Dutch and English is required!
  • At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment

Responsibilities

  • Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
  • Ensure low to medium complexity customer issues are resolved using procedures
  • Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
  • May perform root cause analysis and present findings
  • Work on a line of business which has low ambiguity, is stable, with well documented procedures

FAQs

What are the primary responsibilities of a Community Support Specialist at Uber?

The primary responsibilities include providing high-quality virtual customer support through ticket systems (chat and email), resolving low to medium complexity customer issues, ensuring high customer satisfaction, and potentially performing root cause analysis.

What languages do I need to speak for this position?

Proficiency in Dutch and English is required for this role.

Is prior experience necessary to apply for this position?

Yes, at least 6 months of experience in retail, hospitality, or customer service, either in-person or in a contact center environment, is required.

Will I be expected to handle complex customer issues?

No, the role primarily involves resolving low to medium complexity customer issues using established procedures.

Can I work from home for this position?

Yes, we offer remote work but in a hybrid format.

What type of customers will I be supporting in this role?

You will be supporting Uber riders, drivers, eaters, and couriers.

Is training provided for this position?

Yes, training will be provided to help you understand the procedures and tools necessary for delivering customer support.

Are there opportunities for growth within the Community Operations organization?

Yes, there are opportunities for growth as the organization continues to expand and develop its teams.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness