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Community Support Specialist (Portuguese Speaker)

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Uber

7d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Lisbon

AI generated summary

  • You must be fluent in Portuguese and English, available for rotating shifts, tech-savvy, and passionate about helping others. Experience in customer support is a plus.
  • You will provide top-notch support via email, chat, and phone, advocate for users, empathize with their issues, build loyalty, and escalate problems as needed.

Requirements

  • Proficiency in Portuguese and English is required!
  • Proficiency in Spanish is a plus.
  • Currently living in Lisbon or willing to move
  • Availability to work in rotating shifts from Monday to Sunday (essential)
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
  • Passion for helping others and creating support experiences that exceed users' expectations
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • 1y experience in a Customer Support role (plus)!
  • Bachelor's degree or college experience preferred but not mandatory
  • Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory.

Responsibilities

  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for users while answering any questions that come your way.
  • Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

FAQs

Is proficiency in Portuguese mandatory for this role?

Yes, proficiency in Portuguese and English is required for the Community Support Specialist position.

Are there any language preferences besides Portuguese and English?

Yes, proficiency in Spanish is considered a plus.

Where is this position located?

The position is based in Lisbon, and candidates must either currently live there or be willing to move.

What type of work schedule should I expect?

The role requires availability to work in rotating shifts from Monday to Sunday.

What skills are required for this position?

Candidates must have high proficiency in using computers, exceptional reading comprehension and writing skills, and the ability to troubleshoot problems efficiently.

Is prior experience in customer support necessary?

While 1 year of experience in a Customer Support role is preferred, it is not mandatory.

What kind of environment will I be working in?

You will be working in a team environment that encourages collaboration, learning from one another, and continuous process improvement.

Is a bachelor's degree required for this job?

A bachelor's degree or college experience is preferred but not mandatory for this position.

What is the main objective of a Community Support Specialist?

The main objective is to help and educate customers and partners, resolve their issues, and convert unhappy users into loyal advocates.

What types of support platforms will I be using?

You will be delivering high-quality service across multiple support platforms, including email, chat, and phone.

Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness