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Computer Operator

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Kyndryl

Oct 28

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Madrid
  • Quick Apply

AI generated summary

  • You need experience with scheduling software, OS proficiency, troubleshooting, ITIL Change Management, planning, CAB meetings, and change tracking.
  • You will perform batch operations, analyze and resolve issues, manage change processes, ensure customer service quality, and track metrics for continuous improvement.

Requirements

  • Experience with scheduling software, reporting, and logging
  • Proficient with Operating Systems (Windows or Mac)
  • Experience with Troubleshooting, Backup/Recovery and Basic Networking
  • At least two years of experience in ITIL Change Management process.
  • Reviewing and recording changes from technical teams.
  • Planning.
  • CAB meeting management.
  • Change tracking.
  • Establishment and review of metrics related to the process.

Responsibilities

  • Performing batch operations as per service agreements
  • Analyzing first-level issues across systems
  • Resolving/routing issues as appropriate
  • Developing support system management processes specific to customer requirements
  • Ensuring that we provide the highest level of service to our customers
  • Reviewing and recording changes from technical teams
  • Planning
  • CAB meeting management
  • Change tracking
  • Establishment and review of metrics related to the process

FAQs

What is the primary role of a Computer Operator at Kyndryl?

The primary role of a Computer Operator at Kyndryl is to supervise and control complex computer systems, perform batch operations, analyze first-level issues across systems, and develop support system management processes to ensure high levels of service for customers.

What qualifications are required for this position?

The required qualifications include experience with scheduling software, reporting, logging, and proficiency with Operating Systems (Windows or Mac). Additionally, at least two years of experience in ITIL Change Management processes is necessary.

Is technical troubleshooting experience preferred for this role?

Yes, experience with troubleshooting, backup/recovery, and basic networking is preferred for the Computer Operator position.

What opportunities for career growth does Kyndryl offer?

Kyndryl offers various career paths for Computer Operators, enabling them to delve into automating processes, drive essential systems, or ensure top-notch delivery to customers, with support for personal and professional development.

How does Kyndryl approach diversity and inclusion?

Kyndryl values diversity as more than just backgrounds and appearances; it encompasses different ways of thinking and being. The company fosters an inclusive workplace through Kyndryl Inclusion Networks and encourages employees to bring their whole selves to work.

What learning and development opportunities are available at Kyndryl?

Kyndryl provides access to employee learning programs, certifications from leading organizations such as Microsoft, Google, and Amazon, and various resources to enhance personal and professional skills.

What can I expect in terms of employee benefits?

Kyndryl offers benefits that reflect the diversity of its employees, including options that support well-being and family needs throughout different life journeys.

How can I refer someone to apply at Kyndryl?

If you know someone who works at Kyndryl, during the application process, they can select ‘Employee Referral’ and enter the contact’s Kyndryl email address when asked how they heard about the job.

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Consulting
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.