FAQs
What are the primary responsibilities of a Concierge at Greystar?
The primary responsibilities include greeting residents and guests, managing package deliveries, scheduling services, maintaining community appearance, and responding to inquiries and concerns from residents.
What qualifications are required for the Concierge position?
A high school diploma or related experience is required, along with a valid driver's license. Candidates should also be able to pass a National Criminal History Check and a Working with Children Check.
Is experience in customer service necessary for this role?
Yes, experience and enthusiasm in delivering customer service are essential for this position.
What qualities are Greystar looking for in a Concierge?
Greystar seeks a strong team player who is flexible, organized, has excellent communication skills, and demonstrates a commitment to delivering superior customer service.
Are there opportunities for career advancement within the Concierge role?
Yes, there are opportunities for career advancement, as Greystar values employee growth and offers training programs to enhance skills and knowledge.
What software will I need to be familiar with for this role?
You should be proficient in property management software (such as Yardi), word processing, and spreadsheet management programs, as well as internet research tools.
Is the Concierge role a full-time position?
The job may include full-time hours, and there may be a requirement to participate in a rotating weekend roster.
What is the work environment like for a Concierge at Greystar?
The work environment is fast-paced and requires proactive interaction with residents and team members to create a welcoming atmosphere.
What types of training does Greystar provide for new employees?
Greystar provides internal and external training classes, including industry events, to keep employees informed of trends and best practices.
What are the expectations regarding dress code and professionalism for this position?
The Concierge position requires a professional appearance and approach, embodying the values and standards of Greystar at all times.