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Concierge - Anthology

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Greystar

13d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Washington, DC

AI generated summary

  • You must be professional, organized, responsible, resourceful, helpful, and confident to thrive as a Concierge at Anthology. Are you up for the challenge?
  • You will greet visitors, answer calls, manage package deliveries, ensure clubhouse amenities are ready, assist with resident activities, and maintain local area information for residents' convenience.

Requirements

  • What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
  • Professional
  • Organized
  • Responsible
  • Resourceful
  • Helpful
  • Confident

Responsibilities

  • Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
  • Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
  • Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
  • Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning. #LI-KF1
  • Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
  • Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
  • Assists the community team with scheduling, planning and organizing resident activities and programs.
  • Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

FAQs

What are the main responsibilities of a Concierge at Anthology?

A Concierge at Anthology is responsible for greeting prospects and residents, answering phone calls, managing guest suite and clubhouse amenities, tracking package deliveries, organizing resident activities, and maintaining relationships with concierge vendors.

What are some key traits that make a successful Greystar team member in this role?

Successful Greystar team members in the Concierge role exhibit traits such as professionalism, organization, responsibility, resourcefulness, helpfulness, and confidence.

How does a Concierge at Anthology handle package deliveries?

A Concierge at Anthology manages all package deliveries by documenting arrival information, notifying residents within 24 hours, and maintaining tracking logs for package deliveries.

How does a Concierge at Anthology assist with resident activities and programs?

A Concierge at Anthology assists the community team with scheduling, planning, and organizing resident activities and programs to enhance the resident experience and community engagement.

What kind of information does a Concierge at Anthology keep on local amenities and services?

A Concierge at Anthology keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents to provide excellent customer service and enhance their living experience.

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you