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Concierge Supervisor

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25hours Hotels

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You should have supervisory experience in luxury hotels, exceptional customer service skills, strong communication and organization abilities, proficiency in hotel software, and local knowledge.
  • You will provide exceptional customer service, handle inquiries and complaints, oversee concierge operations, train staff, manage guest experiences, and maintain accurate records.

Requirements

  • Previous experience in a supervisory role within a luxury hotel concierge department preferred
  • Exceptional customer service skills with a genuine passion for exceeding guest expectations
  • Strong communication, interpersonal, and problem-solving abilities
  • Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment
  • Proficiency in hotel management software and Microsoft Office Suite
  • Knowledge of local attractions, dining, and entertainment options

Responsibilities

  • Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.
  • Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.
  • Coordinate with other hotel departments to fulfill guest needs efficiently.
  • Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.
  • Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.
  • Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.
  • Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.
  • Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Build strong relationships with guests to anticipate their needs and exceed expectations.
  • Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.
  • Handle confidential and sensitive information with discretion and professionalism.
  • Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.
  • Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.
  • Assist in managing the concierge budget and controlling expenses effectively.

FAQs

What are the primary responsibilities of a Concierge Supervisor?

The primary responsibilities include managing concierge desk operations, supervising the concierge team, providing exemplary guest services, handling inquiries and complaints, coordinating VIP services, and assisting with administrative duties.

Is prior experience in the hospitality industry required?

Yes, previous experience in a supervisory role within a luxury hotel concierge department is preferred.

What skills are necessary for this position?

Exceptional customer service skills, strong communication and interpersonal abilities, excellent organizational skills, and proficiency in hotel management software and Microsoft Office Suite are necessary.

What kind of work environment can employees expect?

Employees can expect a diverse, young, and vibrant team environment committed to fostering creativity and promoting teamwork.

How does the company support diversity and inclusion?

The company is committed to attracting, recruiting, and promoting diverse talent, ensuring an inclusive workplace for all employees.

What additional services does the Concierge Supervisor provide for guests?

The Concierge Supervisor provides personalized experiences for VIP guests, coordinates special requests and amenities, and maintains strong relationships with guests to anticipate their needs.

Are there opportunities for training and development within the team?

Yes, the Concierge Supervisor is responsible for providing guidance, training, and support to the concierge team, fostering a culture of excellence and continuous learning.

What administrative tasks does the Concierge Supervisor handle?

The Concierge Supervisor assists in maintaining accurate records, managing the concierge budget, and utilizing hotel management systems to track requests and generate reports.

Is there a focus on teamwork in this role?

Yes, there is a strong emphasis on teamwork, with the Concierge Supervisor playing a pivotal role in guiding and supporting the concierge team.

What type of guest knowledge is vital for this position?

A comprehensive knowledge of local attractions, restaurants, transportation options, and events is vital to provide informed recommendations to guests.

25hours Hotels

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.