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Conference Service Executive

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You need a bachelor's in Hotel or Business Administration, 2-3 years in a similar role, fluency in Spanish and English, plus strong interpersonal skills and attention to detail.
  • You will coordinate group events, liaise with clients and departments, ensure compliance and quality service, oversee invoicing, and enhance guest experiences through attentive support and collaboration.

Requirements

  • Education: Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
  • Two to three years of experience in a similar role.
  • International luxury hotel chain background.
  • Spanish & English Fluency is required.
  • Excellent reading, writing and oral proficiency in the English language.
  • Strong interpersonal skills.
  • High level of creativity.
  • Attention to detail.
  • Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.
  • Sales and Catering Computer Software, MS Word, Excel.

Responsibilities

  • Conference Services Executive is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels.
  • He/She will be also responsible for acting as a liaison between client and operating departments; external coordination with the contact person and internal operating with the different departments of the Hotel process all the details of each confirmed Group to ensure a successful meeting and to generate repeat business. The Conference Services Executive is in charge of the correct invoicing and final payment of the services contracted for the group. He/She will ensure an efficient and flexible function of the Groups area, covering the functions of planning and coordination of banquet and accommodation services, ensuring that the benefits are maximized in the most profitable way according to the objectives set and offering a professional efficient and personalized service during all times, according to Rosewood Villa Magna standards.
  • Event Coordination: Coordinating all details for events, including food and beverage, IT/AV equipment, entertainment, and themes. Ensuring all client requirements are met and exceeded.
  • Follow-Up: Following up on all inquiries, preparing proposals, and facilitating show rounds for clients to showcase the hotel's facilities.
  • Client Interaction: Handling guest and client inquiries efficiently and courteously, ensuring all requests and complaints are addressed promptly.
  • Team Collaboration: Working closely with related operational departments to ensure guest requests and expectations are met. Promoting teamwork and quality service through daily communication and coordination.
  • Customer Service: Demonstrating a high level of knowledge to enhance the guest experience, being attentive to guests, and promptly fulfilling their requests.
  • Compliance and Standards: Ensuring compliance with hotel rules and regulations, grooming and uniform standards, and health, safety, and security policies.

FAQs

What is the job title for this position?

The job title is Conference Service Executive.

Where is the job location?

The job is located at Rosewood Villa Magna in Madrid, Spain.

What type of employment is offered for this role?

The job type is Full-time Permanent.

What are the main responsibilities of a Conference Services Executive?

The main responsibilities include coordinating and supervising assigned group business, acting as a liaison between clients and operating departments, managing details for confirmed groups, ensuring successful events, and overseeing invoicing and payments.

What industries is the ideal experience for candidates coming from?

Candidates ideally come from an international luxury hotel chain background.

What educational qualifications are required for this position?

A bachelor's degree or higher education qualification in Hotel Administration or Business Administration is required.

What languages should applicants be fluent in?

Applicants must be fluent in Spanish and English.

What skills are important for the Conference Services Executive role?

Important skills include excellent communication, strong interpersonal skills, creativity, attention to detail, multitasking abilities, and proficiency in sales and catering software, as well as MS Word and Excel.

How many years of experience in a similar role are preferred for applicants?

Two to three years of experience in a similar role are preferred.

What kind of work environment can candidates expect in this position?

Candidates can expect a dynamic, fast-paced environment where they will handle multiple tasks and work closely with various operational departments.

Is customer service experience important for this role?

Yes, demonstrating a high level of knowledge in customer service to enhance the guest experience is crucial for this role.

Retail & Consumer Goods
Industry

Mission & Purpose

Rosewood Hotel Group is a global luxury hotel management company that operates a collection of unique, ultra-luxury properties across the world. Their mission is to create timeless, personal, and inspiring travel experiences for their guests, with a focus on exceptional service, rich cultural connections, and a commitment to environmental sustainability. The purpose of Rosewood is to redefine luxury hospitality by delivering memorable and personalized experiences that reflect the local culture and surroundings of each property.