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Conseiller.ère indemnisation service client auto matériel -F/H - LYON - CDI

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AXA

8d ago

  • Job
    Full-time
    Entry Level
  • Lyon

AI generated summary

  • You need a BAC+2, experience in auto claims management, strong technical skills, autonomy, and excellent interpersonal skills with a focus on customer service and teamwork.
  • You will manage and process auto claims for various contracts, ensuring compliance with service agreements and collaborating with internal teams on validations and indemnity decisions.

Requirements

  • Niveau BAC+2
  • Expérience dans la gestion des sinistres automobiles
  • Bonne technicité, rigueur, autonomie.
  • Compétences relationnelles et sens du service et de la relation clients, esprit d'équipe.

Responsibilities

  • Instruire et gérer les sinistres Automobiles non gérés par les intermédiaires : tous types de contrats Particuliers, Professionnels, Entreprise (Flotte de véhicules) dans le respect des engagements de service, de la Convention IRSA et droit commun.
  • Procéder aux opérations de règlements en instruisant, validant les garanties et en déterminant les responsabilités et le droit à indemnisation, le tout dans le respect de ses pouvoirs. Travail en coopération avec les services internes (souscription, production, dAAPE, service corporel, service frande, ...).

FAQs

What is the job title for this position?

The job title is Conseiller.ère indemnisation service client auto matériel.

What type of contract is offered for this role?

This role offers a CDI (permanent contract).

What is the required level of experience for applicants?

The position is suitable for jeunes diplômés (recent graduates).

Where is the job located?

The job is located in Lyon, Rhône.

What qualifications are required for this position?

A minimum qualification of BAC+2 is required.

Is prior experience in handling automobile claims necessary?

Yes, experience in the management of automobile claims is required.

What skills are important for this role?

Important skills include good technical ability, rigor, autonomy, interpersonal skills, customer service orientation, and teamwork.

What are the working conditions regarding telecommuting?

The position allows for flexible working conditions with up to 3 days of telecommuting per week, depending on the profile of the role.

What benefits does AXA offer its employees?

AXA offers a comprehensive remuneration package, flexible working conditions, a strong work-life balance, opportunities for skill development, and various employee benefits such as a participation in social causes.

How many paid vacation days are employees entitled to?

Employees are entitled to 28 days of paid leave and between 14 to 16 RTT (réduction du temps de travail) depending on the year.

Is AXA committed to social and environmental causes?

Yes, AXA is committed to societal and environmental causes and promotes an inclusive workplace.

Will I receive any support for personal challenges?

Yes, AXA provides support during personal challenges among its various employee initiatives.

Are there opportunities for career development within AXA?

Yes, there are immense opportunities for skills and career development within AXA.

Finance
Industry
10,001+
Employees
1816
Founded Year

Mission & Purpose

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.