FAQs
What is Devoteam's primary focus as a consulting firm?
Devoteam is focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology.
What kind of consultant is Devoteam looking to hire?
Devoteam is looking to hire a consultant specialized in ITIL processes.
What are the main responsibilities of the ITIL process consultant?
The main responsibilities include analyzing, modeling, and implementing the operational model of the new Core, managing incidents, managing requests to adapt the catalog, and managing events.
What are the required qualifications for this position?
Required qualifications include solid experience in defining ITSM processes, experience in incident management, request catalog management, change management, project management, and the implementation of ITSM processes.
Is experience in project management necessary for this role?
While not mandatory, experience in project management is desirable for this role.
Will the consultant be working in the insurance sector?
Yes, the consultant will be providing services to a client in the insurance sector.
Is knowledge of ITOM processes advantageous for applicants?
Yes, knowledge of implementing ITSM/ITOM processes in an Operations Bridge context is desirable.
How long has Devoteam been in operation?
Devoteam has been committed to technology for over 25 years.
What locations does Devoteam operate in?
Devoteam operates in 20 countries across Europe, the Middle East, and Africa.