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Consumer Growth Manager (Membership), Uber Eats, Spain

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Uber

7d ago

  • Job
    Full-time
    Senior Level
  • Marketing
    Business, Operations & Strategy
  • Madrid
    Remote

AI generated summary

  • You need 5+ years in growth, operations, or finance, data analysis skills, SQL proficiency, a customer-centric mindset, and fluency in English and Spanish.
  • You will manage the Uber One Membership program, execute growth strategies, optimize consumer engagement, oversee projects, collaborate with teams, and conduct data analysis to drive performance.

Requirements

  • A passion for data and comfort with numbers, coupled with experience in quantitative data analysis, measurable insights, modeling, and experiments. Proficiency in SQL is required, and experience with Python is a plus.
  • Demonstrated ability to build and optimize rigorous processes, finding scalable solutions and championing operational excellence.
  • Customer-centric mindset, thriving in a fast-paced environment, and comfortable navigating ambiguity.
  • At least 5 years of professional experience, with a background in growth roles, operations or finance.
  • Proficiency in both English and Spanish is essential for effective communication within the team and with global stakeholders.

Responsibilities

  • Own the Uber One Membership program: (i) scale it: take charge of defining and executing growth strategies, managing promotional campaigns, and optimizing consumer engagement and retention. Implement A/B tests and leverage data analytics to track and enhance performance, ensuring efficient growth across all lifecycle stages. (ii) Build a plan for long term financial sustainability: you will build operational plans to drive growth by leveraging different P&L spend levers in the most efficient way possible (eg. subscription price and benefits).
  • Operational Excellence: Build and launch tools and processes that optimize growth versus spend.
  • Project Management: Coordinate and manage projects, including optimizing fee structures, overseeing flagship membership programs, and identifying strategic partnerships to fuel consumer growth in Spain.
  • Stakeholder management: Collaborate with cross-functional teams, including City Managers, Marketing, Finance, and Product teams based globally, to achieve shared strategic objectives. Foster alignment and effective execution to uphold Uber's high standards for operational excellence.
  • Data Analysis: Independently conduct in-depth data analyses using SQL, creating scalable dashboards to measure project success and uncover new insights into consumer behavior.

FAQs

What is the primary focus of the Consumer Growth Manager role at Uber Eats?

The primary focus is to grow and retain consumers on the Uber Eats platform by optimizing acquisition, engagement, membership, and pricing, specifically driving the growth of the Uber One membership program in Spain.

Where is the position based?

The position is based in Madrid and Barcelona, Spain.

What skills are essential for this role?

Essential skills include advanced data analytics, project management, stakeholder management, and a strong customer-centric mindset, along with proficiency in SQL.

How many years of experience are required for this position?

At least 5 years of professional experience is required, preferably in growth roles, operations, or finance.

Is proficiency in languages important for this role?

Yes, proficiency in both English and Spanish is essential for effective communication within the team and with global stakeholders.

What types of projects will the Consumer Growth Manager oversee?

The Consumer Growth Manager will oversee projects such as optimizing fee structures, managing promotional campaigns, and identifying strategic partnerships to fuel consumer growth in Spain.

What tools or methodologies will be used to measure success in this role?

Data analysis will be conducted using SQL, and scalable dashboards will be created to measure project success and uncover new insights into consumer behavior.

Will this role involve collaboration with other teams?

Yes, the role requires collaboration with cross-functional teams, including City Managers, Marketing, Finance, and Product teams based globally.

What is the goal regarding the financial sustainability of the Uber One membership program?

The goal is to build a plan for long-term financial sustainability by leveraging different P&L spend levers efficiently, including subscription price and benefits.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development, as the role involves interacting with various teams and gaining insights from a global perspective within Uber.

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness