Logo of Huzzle

Consumer Insight Specialist

image

QVC

18d ago

  • Job
    Full-time
    Junior & Mid Level
  • Data
    Customer Relations
  • London

AI generated summary

  • You need database and data mining skills, experience in research analysis, SQL or Python knowledge, and proficiency in running qualitative projects.
  • You will analyze customer data and trends to provide insights and recommendations for business growth across various departments. Present findings in meetings and collaborate with stakeholders to shape marketplace strategies.

Requirements

  • You will have understanding of databases and data mining.
  • You will select relevant third-party resource and negotiate accordingly.
  • Knowledge of SQL or Python
  • You will have experience as a research analyst within a research agency or in-house role
  • You will have experience running qualitative projects including writing briefs, recruitment, writing questionnaires, critiquing findings , building qualitative work including moderation and running face to face depth interviews.

Responsibilities

  • You will communicate relevant findings through various methods of reporting such as PowerPoint, Tableau Dashboard, Excel reports, Word documents.
  • You will present at senior meetings such as monthly town halls or other team meetings to embed knowledge and play a part in shaping a customer centric culture.
  • You will work with other functional stakeholders to share learnings, develop relevant KPI's and build close working relationships to efficiently shape and collect marketplace data and insights.
  • You will drive business growth through advice / consulting / insights along the customer journey and around five core functions / processes: Merchandising, TV Sales & Distribution, Customer Trends & Marketing, E-marketing & E-Commerce, and Operations

FAQs

What is the primary responsibility of a Consumer Insight Specialist at QVC UK?

The primary responsibility of a Consumer Insight Specialist at QVC UK is to analyze internal and external trends to help identify opportunities, by helping key stakeholders understand what motivates customers and influences their behavior.

How does a Consumer Insight Specialist contribute to creating a customer-centric culture at QVC UK?

A Consumer Insight Specialist contributes to creating a customer-centric culture at QVC UK by delivering clear and actionable insights across the organization, conducting research to gather insights about the customer and strategic opportunities, and influencing 'customer obsessed' decision making through integrating business insights.

What tools and platforms are used by a Consumer Insight Specialist at QVC UK?

A Consumer Insight Specialist at QVC UK uses platforms such as Euromonitor, Stylus, Statista, Qualtrics for monitoring market retail, platform, technology, and merchandising landscapes. They also utilize tools like PowerPoint, Tableau Dashboard, Excel reports, and Word documents to communicate relevant findings and insights.

What are the key skills and qualifications required for a Consumer Insight Specialist at QVC UK?

The key skills and qualifications required for a Consumer Insight Specialist at QVC UK include understanding of databases and data mining, knowledge of SQL or Python, experience as a research analyst within a research agency or in-house role, and experience running qualitative projects including writing briefs, recruitment, writing questionnaires, critiquing findings, and conducting face-to-face depth interviews.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

We deliver the joy of discovery through the power of relationships. Every day, we engage millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics, and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award-winning customer service. Based in West Chester, Pa., and founded in 1986, QVC has retail operations in the U.S., the U.K., Germany, Japan and Italy. Worldwide, QVC engages millions of shoppers via 12 broadcast networks and multiple streaming services, websites, mobile apps, and social pages. QVC is part of Qurate Retail GroupSM, a select group of seven leading retail brands that believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. In addition to being a world leader in video commerce, Qurate Retail Group is among the top ecommerce retailers in North America (according to Digital Commerce 360) and is a leader in mobile commerce and social commerce.