FAQs
What is the job title for this position?
The job title is Consumption Lead, Data Cloud Italy.
What is the primary responsibility of the Consumption Lead, Data Cloud?
The primary responsibility is to drive customer success by accelerating Data Cloud consumption and return on investment with Salesforce, managing executive relationships, and implementing consumption plans.
What types of skills are required for this role?
Required skills include significant experience in customer-facing solutioning for Data, Analytics, AI, and CRM, technical expertise in full-stack technologies, strong communication skills, and the ability to influence and lead.
Is this position focused more on technical or commercial responsibilities?
This role combines both technical and commercial responsibilities, requiring expertise in customer engagement and technical guidance.
What qualifications are necessary for the role?
Qualifications include a degree or equivalent relevant experience, advanced level of English, and hands-on experience with Salesforce products and modern cloud data platforms.
How does this role contribute to customer success?
This role contributes to customer success by developing mutual success plans, guiding customers on their Data Cloud consumption journey, and addressing complex customer needs.
Will there be any collaboration with other teams?
Yes, the Consumption Lead will collaborate with account teams, services, customer success, education, and support resources to drive success.
What kind of experience is valued for this position?
Significant experience driving customer success in large, complex selling organizations and proven success as a trusted advisor are highly valued.
Is this a remote work position?
This is an office-flexible role, with the expectation to be in-office 3 days a week when local to an office.
What technology platforms should candidates be familiar with?
Candidates should have knowledge of Salesforce Data Cloud, CRM, data architectures, and tools such as Snowflake, Databricks, and data visualization tools like Tableau or Power BI.