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Consumption Lead, Data Cloud Italy

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    IT & Cybersecurity
  • Milan
  • Quick Apply

AI generated summary

  • You need extensive customer-facing experience in Data, AI, and CRM, strong technical skills, C-level communication, trusted advisor background, industry knowledge, and a proactive, ethical approach.
  • You will engage with customers to enhance their Salesforce Data Cloud usage, provide strategic recommendations, manage risks, and build executive relationships while driving adoption and growth.

Requirements

  • Significant experience in customer-facing solutioning for Data, Analytics, AI, and CRM.
  • Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives.
  • Communication Skills: Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.
  • Trusted Advisor: Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.
  • Customer Success: Experience driving customer success in large, complex selling organizations.
  • Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns.
  • Influence and Leadership: Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations.
  • Technological Awareness: Staying up-to-date with emerging marketing, data-related, and AI technologies.
  • Proactive Attitude: A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.
  • Data Ethics and Privacy: Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.
  • Product Development: Hands-on experience building 0-1 products at startups or large companies.
  • Facilitation Skills: Excellent workshopping and whiteboarding skills.
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
  • English advanced level (mandatory)
  • As a deep subject matter expert, you will have a rare set of technical proficiencies, including:
  • Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds).
  • Deep understanding of Martech Stack with hands on experience with Salesforce Marketing Cloud or similar products.
  • Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning).

Responsibilities

  • Develop an understanding and knowledge of customer’s Salesforce Data Cloud implementation and evangelize the capabilities of Data Cloud.
  • Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.
  • Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.
  • Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.
  • Guide a customer on org strategy, governance, and change management standard processes based on customer needs.
  • Demonstrate hands-on Data Cloud product knowledge by applying platform features and functions to customer business priorities and roadmap.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
  • Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
  • Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth.
  • Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.
  • Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals.
  • When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.
  • Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.
  • Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.
  • Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data Cloud platform in your accounts.

FAQs

What is the job title for this position?

The job title is Consumption Lead, Data Cloud Italy.

What is the primary responsibility of the Consumption Lead, Data Cloud?

The primary responsibility is to drive customer success by accelerating Data Cloud consumption and return on investment with Salesforce, managing executive relationships, and implementing consumption plans.

What types of skills are required for this role?

Required skills include significant experience in customer-facing solutioning for Data, Analytics, AI, and CRM, technical expertise in full-stack technologies, strong communication skills, and the ability to influence and lead.

Is this position focused more on technical or commercial responsibilities?

This role combines both technical and commercial responsibilities, requiring expertise in customer engagement and technical guidance.

What qualifications are necessary for the role?

Qualifications include a degree or equivalent relevant experience, advanced level of English, and hands-on experience with Salesforce products and modern cloud data platforms.

How does this role contribute to customer success?

This role contributes to customer success by developing mutual success plans, guiding customers on their Data Cloud consumption journey, and addressing complex customer needs.

Will there be any collaboration with other teams?

Yes, the Consumption Lead will collaborate with account teams, services, customer success, education, and support resources to drive success.

What kind of experience is valued for this position?

Significant experience driving customer success in large, complex selling organizations and proven success as a trusted advisor are highly valued.

Is this a remote work position?

This is an office-flexible role, with the expectation to be in-office 3 days a week when local to an office.

What technology platforms should candidates be familiar with?

Candidates should have knowledge of Salesforce Data Cloud, CRM, data architectures, and tools such as Snowflake, Databricks, and data visualization tools like Tableau or Power BI.

👋 We’re Salesforce, the Customer Company. AI + Data + CRM = Customer Magic. ✨

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,