FAQs
What is the primary role of a Contact Center Agent?
The primary role of a Contact Center Agent is to provide data and analysis of Customer Support activities, performance, and issues for Supervisors and Managers, while also monitoring the Automatic Call Distribution System and developing reports.
What qualifications are required for this position?
A college, university, or equivalent degree in a relevant discipline or relevant experience equivalent is required for this position.
How much experience is minimally required for the Contact Center Agent role?
Minimal relevant work experience is required for the Contact Center Agent position.
What skills are important for a Contact Center Agent?
Important skills include strong written communication skills, customer service experience, and the ability to leverage ERP systems for order management activities.
Is there potential for career development in this role?
Yes, there is potential for career development through participation in continuous improvement activities and acting as a project coordinator for various projects.
Are there specific software systems that Contact Center Agents need to be familiar with?
Yes, Contact Center Agents should be capable of navigating multiple systems, including ERP systems, to locate information needed for order management activities.
What type of work environment can candidates expect?
Candidates can expect a hybrid work environment, combining both in-office and remote work.
Will the position require any specific licensing?
Yes, this position may require licensing for compliance with export controls or sanctions regulations.
What competencies are essential for success in this role?
Essential competencies include collaboration, effective communication, customer focus, managing complexity, conflict management, optimizing work processes, situational adaptability, and valuing differences.
Is there a relocation package available for this position?
Yes, there is a relocation package offered for this position.