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Job

Contact Centre Agent (Irish Language)

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Accenture

2mo ago

💼 Graduate Job

Dublin

AI generated summary

  • The candidate must have fluency in the Irish language and possess the necessary skills to work as a contact centre agent for Accenture.
  • The candidate will be responsible for efficiently handling inbound and outbound calls, addressing customer needs, offering solutions, upselling products, maintaining customer relationships, and meeting performance targets in a contact centre environment.

Graduate Job

Customer RelationsDublin

Description

  • Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Requirements

Area of Responsibilities

Customer Relations

Responsibilities

  • Manage large amounts of inbound and outbound calls promptly.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Details

Work type

Full time

Work mode

office

Location

Dublin