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Contact Centre Agent (Irish Language)

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Accenture

Feb 15

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dublin

Responsibilities

  • Manage large amounts of inbound and outbound calls promptly.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

FAQs

What is the role of a Contact Centre Agent (Irish Language) at Accenture?

As a Contact Centre Agent (Irish Language) at Accenture, your role will involve providing customer support services in the Irish language, assisting clients with their inquiries or issues, and ensuring a positive customer experience.

What kind of skills and qualifications are required for this role?

To be successful in this role, candidates should have fluency in the Irish language, excellent communication and customer service skills, the ability to multitask and work in a fast-paced environment, and proficiency in using technology and computer systems.

What industries and business functions does Accenture serve?

Accenture provides services and solutions across more than 40 industries and all business functions, including strategy, consulting, digital, technology, and operations.

How many people does Accenture have serving clients globally?

Accenture has approximately 459,000 people serving clients in more than 120 countries worldwide.

What is the mission of Accenture?

Accenture's mission is to drive innovation, improve the way the world works, and create sustainable value for its stakeholders by combining unmatched experience and specialized skills in business and technology.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.