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Continuous improvement

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Wipro

7d ago

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    Business, Operations & Strategy
  • Hyderabad, +1

AI generated summary

  • You must be Lean Six Sigma certified (Greenbelt/Blackbelt), skilled in process mapping, data analysis, and Excel, with experience in statistical tools. Understanding GIS and Agile concepts is a plus.
  • You will gather customer requirements, coordinate with teams for RFP responses, ensure project success through testing, maintain client relationships, and drive continuous improvement initiatives.

Requirements

  • Must have
  • Lean Six Sigma certified Greenbelt, Black belt and must have done at least 2 project post certifications.
  • Understand Process Re-engineering
  • The ability of process mapping, understand SIPOC
  • Analytical bent of mind and ability to read/interpret data
  • Hands-on with statistical tools (R, mini tab, etc.)
  • Logical problem-solving approach
  • Basic understanding of GIS(Geographical Information Systems)
  • Ability to manage and organize data in Excel
  • Good to have
  • Hands-on in the Maps environment
  • Experience in working with Tableau or any other Reporting database
  • Understanding of SQL or similar querying tools
  • Understanding of Agile concepts

Responsibilities

  • Customer requirements gathering and engagement
  • Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
  • Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  • Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  • Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  • Understand and communicate the financial and operational impact of any changes
  • Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  • Empower the customers through demonstration and presentation of the proposed solution/ prototype
  • Maintain relationships with customers to optimize business integration and lead generation
  • Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
  • Engage with delivery team to ensure right solution is proposed to the customer
  • Periodic cadence with delivery team to:
  • Provide them with customer feedback/ inputs on the proposed solution
  • Review the test cases to check 100% coverage of customer requirements
  • Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  • Deploy and facilitate new change requests to cater to customer needs and requirements
  • Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  • Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
  • Use data modelling practices to analyze the findings and design, develop improvements and changes
  • Ensure 100% utilization by studying systems capabilities and understanding business specifications
  • Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
  • Support Project Manager/ Delivery Team in delivering the solution to the customer
  • Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  • Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  • Ensure Customer Satisfaction through quality deliverable on time
  • Build domain expertise and contribute to knowledge repository
  • Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
  • Write whitepapers/ research papers, point of views and share with the consulting community at large
  • Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  • Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

FAQs

What is the location for the Continuous Improvement position?

The location for the Continuous Improvement position is Hyderabad.

What is the experience requirement for this job?

The experience requirement for this job is 7-12 years.

What is the notice period for this position?

The notice period for this position is immediate.

What certifications are required for this role?

Candidates must be Lean Six Sigma certified (Greenbelt or Blackbelt) and have completed at least 2 projects post-certification.

Is there a need for a background in GIS?

Yes, a basic understanding of GIS (Geographical Information Systems) is required.

What statistical tools should candidates be familiar with?

Candidates should be hands-on with statistical tools such as R and MiniTab.

What kind of problem-solving skills are needed for this role?

A logical problem-solving approach and an analytical bent of mind are essential for this role.

Is experience with Tableau or SQL beneficial for this position?

Yes, experience working with Tableau or other reporting databases and understanding SQL or similar querying tools is good to have.

What is the main purpose of the Continuous Improvement role?

The main purpose of the role is to liaise and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements effectively.

How often should the Continuous Improvement team engage with customers?

The team should maintain periodic cadence with customers to seek clarifications and feedback regarding the proposed solutions.

Will the role involve working with internal teams?

Yes, the role will involve engaging and interacting with internal teams such as project managers, pre-sales teams, tech leads, and architects.

What kind of competencies are required for this position?

Required competencies include domain/industry knowledge, leveraging technology, process excellence, and strong documentation and research orientation.

Are there behavioral competencies associated with this role?

Yes, essential behavioral competencies include problem-solving and decision-making, execution excellence, relationship building, and effective communication.

How will performance be measured in this role?

Performance will be measured based on customer engagement and delivery management metrics, knowledge management contributions, and the overall quality and timeliness of deliverables.

What is the working format for this position?

The position requires working from the office (WFO) five days a week.

Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.