FAQs
What is the role of the Continuous Improvement Manager at UCL?
The Continuous Improvement Manager will work within the Service Excellence Team to support the delivery of improvement initiatives across the UCL community by collaboratively developing and implementing user-centered solutions.
What methodologies are preferred for this role?
The ideal candidate will preferably have experience with Lean Six Sigma and/or other relevant Continuous Improvement methodologies.
Is this position available as a secondment?
Yes, the role is available as a one-year secondment to internal applicants.
What kind of environment should applicants have experience in?
Applicants should have experience leading improvement initiatives within a service environment.
What is the primary focus of the Service Excellence function?
The primary focus is to deliver high-quality and efficient services with a strong emphasis on customer experience across various functions including HR, Finance, IT, and more.
What is expected of the Continuous Improvement Manager in terms of stakeholder engagement?
The Continuous Improvement Manager is expected to engage, encourage, and support colleagues to collaboratively develop and deliver measurable solutions that tackle the root causes of process problems.
Is personal development valued in this role?
Yes, UCL is seeking individuals who invest in their personal development and are team players to support the ongoing growth of the Continuous Improvement team and UCL as a whole.
Are there any eligibility requirements for this role related to right to work in the UK?
Yes, candidates must have the right to work in the UK, as UCL will not sponsor individuals who require a Skilled Worker Visa certificate of sponsorship to carry out this role.