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Continuous Improvement Manager

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UCL

1mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • London

AI generated summary

  • You should have experience in leading improvement initiatives using Lean Six Sigma, a successful track record in process enhancement, and the right to work in the UK. Team players who value personal development are preferred.
  • You will drive change by engaging colleagues to develop user-centered solutions, analyze data for root causes, and promote a culture of Continuous Improvement across the institution.

Requirements

  • We are looking for people who have led on improvement initiatives, preferably within a service environment, using Lean Six Sigma (and/or other relevant CI methodologies) and with experience of working with stakeholders to build a continuous improvement mindset.
  • You will have a strong track record of leading the facilitation of improvements to processes, services or systems, in a highly organised and collaborative way.
  • We are seeking individuals who invest in their personal development and are team players to support the ongoing development of the Continuous Improvement team and UCL more widely.
  • You will need to have the right to work in the UK because this role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

Responsibilities

  • You will deliver positive change by engaging, encouraging and supporting colleagues across UCL to collaboratively develop and deliver user-centred and measurable solutions that address the underlying causes of common process problems.
  • You will use data, evidence and user experience to define and understand the problems and identify the root causes.
  • You will be at the heart of developing an improvement mindset at UCL and will champion and embed Continuous Improvement across the institution.

FAQs

What is the role of the Continuous Improvement Manager at UCL?

The Continuous Improvement Manager will work within the Service Excellence Team to support the delivery of improvement initiatives across the UCL community by collaboratively developing and implementing user-centered solutions.

What methodologies are preferred for this role?

The ideal candidate will preferably have experience with Lean Six Sigma and/or other relevant Continuous Improvement methodologies.

Is this position available as a secondment?

Yes, the role is available as a one-year secondment to internal applicants.

What kind of environment should applicants have experience in?

Applicants should have experience leading improvement initiatives within a service environment.

What is the primary focus of the Service Excellence function?

The primary focus is to deliver high-quality and efficient services with a strong emphasis on customer experience across various functions including HR, Finance, IT, and more.

What is expected of the Continuous Improvement Manager in terms of stakeholder engagement?

The Continuous Improvement Manager is expected to engage, encourage, and support colleagues to collaboratively develop and deliver measurable solutions that tackle the root causes of process problems.

Is personal development valued in this role?

Yes, UCL is seeking individuals who invest in their personal development and are team players to support the ongoing growth of the Continuous Improvement team and UCL as a whole.

Are there any eligibility requirements for this role related to right to work in the UK?

Yes, candidates must have the right to work in the UK, as UCL will not sponsor individuals who require a Skilled Worker Visa certificate of sponsorship to carry out this role.

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UCL

Education
Industry
10,001+
Employees
1826
Founded Year

Mission & Purpose

UCL is London’s leading multidisciplinary university, with a community of approximately 50,000 students and staff. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any religion, and the first to welcome women on equal terms with men. We are a research-intensive university and a member of the UK’s Russell Group. We are a diverse community with staff from across the world, and are the only university to hold both a Silver Athena SWAN award and a Race Equality Charter Bronze Award. Join us to transform how the world is understood, how knowledge is created and shared and the way that global problems are solved.