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COO Academy Manila: FCFP Learning Lead

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ING

11d ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Education & Teaching
  • Manila
    Remote
  • Quick Apply

AI generated summary

  • You should have expertise in Financial Crime, strong stakeholder management, training design, budget management, and a collaborative spirit to enhance learning solutions and development standards.
  • You will lead FCFP training, develop programs, manage budgets, support onboarding, ensure standards, collaborate globally, and stay updated on innovative learning solutions.

Requirements

  • Working with various stakeholders and utilizing your strong understanding of Financial Crime, the CDD strategy and global way of working, complemented with learning capabilities building.
  • Leading a FCFP Academy team that:
  • Provides FCFP training for ING Hub Philippines as well as for other ING Hub locations and countries/globally, in person (where possible) and remotely. This also might include training of Front Office staff, depending on their role in the FCFP process.
  • Defines global FCFP onboarding, training, route to competence, certification, and ongoing continuous development standards following COO Academy frameworks and standards
  • Designs and develops training programmes, training materials and delivery mechanisms, including remote training.
  • Implements training standards and processes in Hub
  • Supporting/Covering any training and development related initiatives on site including Managers and staff skills and competencies development
  • Covering training initiatives execution control and completion reporting to the local Managers
  • Managing local training budget including guidance, coordination, and reporting
  • Contributing to the COO Academy for global content creation for multiple learning modalities and primarily focused on online/VILT CDD content creation
  • Driving local project specific content creation for the HUBS
  • Participating in projects and initiatives with Global FCFP (Academy) community
  • Ensuring to bring in L&D expertise and alignment with Hub HR.
  • Being on top of innovative learning solutions and the need of the clients; Know what is ongoing and upcoming in the industry, assess new learning methodologies, and align with the local needs
  • Working as one team with other Global FCFP Training Leads ING Hub and Global COO Academy – FCFP Lead.

Responsibilities

  • Working with various stakeholders and utilizing your strong understanding of Financial Crime, the CDD strategy and global way of working, complemented with learning capabilities building.
  • Leading a FCFP Academy team that:
  • Provides FCFP training for ING Hub Philippines as well as for other ING Hub locations and countries/globally, in person (where possible) and remotely. This also might include training of Front Office staff, depending on their role in the FCFP process.
  • Defines global FCFP onboarding, training, route to competence, certification, and ongoing continuous development standards following COO Academy frameworks and standards
  • Designs and develops training programmes, training materials and delivery mechanisms, including remote training.
  • Implements training standards and processes in Hub
  • Supporting/Covering any training and development related initiatives on site including Managers and staff skills and competencies development
  • Covering training initiatives execution control and completion reporting to the local Managers
  • Managing local training budget including guidance, coordination, and reporting
  • Contributing to the COO Academy for global content creation for multiple learning modalities and primarily focused on online/VILT CDD content creation
  • Driving local project specific content creation for the HUBS
  • Participating in projects and initiatives with Global FCFP (Academy) community
  • Ensuring to bring in L&D expertise and alignment with Hub HR.
  • Being on top of innovative learning solutions and the need of the clients; Know what is ongoing and upcoming in the industry, assess new learning methodologies, and align with the local needs
  • Working as one team with other Global FCFP Training Leads ING Hub and Global COO Academy – FCFP Lead.

FAQs

What is the primary responsibility of the FCFP Learning Lead?

The primary responsibility is to lead the FCFP Academy team in providing training and development related to Financial Crime, ensuring adherence to global standards and implementing effective training programs.

Will the FCFP Learning Lead be involved in training staff from other ING locations?

Yes, the FCFP Learning Lead will provide FCFP training not only for ING Hub Philippines but also for other ING Hub locations and countries globally, both in person and remotely.

What is the significance of onboarding and training standards in this role?

The FCFP Learning Lead is responsible for defining global FCFP onboarding, training, route to competence, certification, and ongoing continuous development standards following COO Academy frameworks and standards, ensuring consistency and quality in training.

Is there a budget that the FCFP Learning Lead will be responsible for managing?

Yes, the FCFP Learning Lead will manage the local training budget, including guidance, coordination, and reporting.

What kind of training materials will the FCFP Learning Lead be expected to develop?

The FCFP Learning Lead will design and develop training programs, training materials, and delivery mechanisms, with a focus on online and virtual instructor-led training formats.

Will the FCFP Learning Lead collaborate with other teams?

Yes, the FCFP Learning Lead will work as part of a team with other Global FCFP Training Leads and the Global COO Academy - FCFP Lead for collaboration and content creation.

How does the FCFP Learning Lead stay updated on industry trends in learning methodologies?

The FCFP Learning Lead is expected to be on top of innovative learning solutions and assess new methodologies to align with local needs by knowing what is ongoing and upcoming in the industry.

What types of developmental initiatives will the FCFP Learning Lead support on-site?

The FCFP Learning Lead will support and cover training and development initiatives related to the skills and competencies development of both Managers and staff on-site.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.