Logo of Huzzle

Coordinateur/trice logistique (H/F)

image

Canon

5d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Logistics
  • Paris

AI generated summary

  • You need a BTS or equivalent, strong English, customer relationship experience, and proficiency in IT tools like Office, Oracle ERP, and various software.
  • You will coordinate logistics and client reception, manage transport providers, oversee packaging and documentation, train staff, and ensure quality and environmental standards are met.

Requirements

  • Formation académique: BTS ou équivalent
  • Anglais indispensable
  • Expérience professionnelle : Expérience de la relation client
  • Maîtrise des outils informatiques (pack office / ERP Oracle / logiciels divers)

Responsibilities

  • Assure et coordonne l’accueil logistique et l’accueil client pour tous les produits ITCG dans le respect de nos procédures et de nos engagements de service.
  • Assure toutes les réponses ou actions en relation avec les transporteurs et épaule le service administratif lorsque nécessaire.
  • Coordonne la cellule logistique, l’accueil client et assure le traitement administratif (déballage, emballage et enregistrement) de l’ensemble des produits ITCG envoyés par nos clients pour réparation ou échange en respectant nos indicateurs de performance.
  • Assure le suivi des prestataires de transport logistique, des pertes transport et des produits non livrés chez nos clients en apportant une réponse rapide à nos clients.
  • Supervise la formation des nouveaux entrants et le niveau de compétences de l’ensemble des équipes logistiques.
  • Assure et coordonne l’activité du service administratif en cas de besoin de support.
  • Organise et contrôle le départ quotidien des colis par tout type de transporteur et s’assure de la mise à disposition des consommables (cartons, agrafes) nécessaires pour la bonne exécution de cette activité.
  • Respecte les exigences du système de management de la politique environnementale qui lui sont applicables, et contribue à leur mise en œuvre efficace pour l’atteinte des objectifs de son domaine.
  • Il comprend l’importance de son rôle dans l’atteinte des objectifs environnementaux.
  • Respecte les exigences du système de management de la qualité qui lui sont applicables, et contribue à leur mise en œuvre efficace pour l’atteinte des objectifs de son domaine.
  • Il comprend l’importance de son rôle dans la satisfaction client, et l’effet bénéfique de l’amélioration continue des performances.

FAQs

What is the main responsibility of a Coordinateur/trice logistique at Canon?

The main responsibility is to assure and coordinate the logistical reception and customer reception for all ITCG products, while ensuring adherence to procedures and service commitments.

What qualifications are required for this position?

A BTS or equivalent educational background and proficiency in English are required.

What kind of experience is preferred for this role?

Experience in customer relations and mastery of IT tools (such as Office suite, ERP Oracle, and various software) are preferred.

Where is the position based?

The position is based in Colombes, within the Professional Services Center in Ile de France.

When is the expected start date for this role?

The expected start date is as soon as possible.

What is Canon's commitment concerning the work environment?

Canon is committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

What kind of support can one expect in this role?

Employees can expect support and encouragement from ambitious colleagues and managers, along with guidance in fulfilling their missions.

Are sustainability and environmental impact part of Canon's values?

Yes, Canon has a strong commitment to sustainability and reducing environmental impact, guided by their Kyosei philosophy.

Will the Coordinateur/trice logistique need to manage logistics providers?

Yes, the role includes overseeing logistics providers and handling issues such as transport losses and undelivered products.

Is there a need for coordination with the administrative service?

Yes, the Coordinateur/trice will assist and coordinate with the administrative service as needed.

Entertainment & Media
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia.