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Coordinator, Customer Success - New York

  • Job
    Full-time
    Junior (1-2 years) - Mid-level (3-4 years)
  • Customer Relations
  • New York City
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree, 1-3 years in customer success, tech passion, attention to detail, strong communication skills, dedication to customer service, versatility, and knowledge of tech career pathways.
  • You will engage with applicants, assist in admissions processes, track data, plan events, and collaborate on recruitment strategies to ensure positive applicant experiences and program success.

Requirements

  • Bachelor’s degree or equivalent experience
  • 1 - 3 years experience as part of an customer success team or in a customer facing role
  • A proven passion for all things tech and digital
  • Strong attention to detail
  • Professional verbal and written communication skills, including public speaking experience
  • A dedication to providing the best customer service
  • Willingness to help out where needed in all facets of the organization
  • Demonstrable knowledge of pathways leading to specific career outcomes in a broad spectrum of areas within the technology industry is a strong asset

Responsibilities

  • Work with the Recruitment and Admissions team to help develop and execute the best admissions experience to support applicants to be successful in our program and maintain positive applicant engagement
  • Actively engage with applicants from reviewing applications, scheduling and conducting interviews and communicating admissions timelines
  • Primary point of contact for applicant questions and inquiries, providing the best experience with every engagement at BrainStation
  • Assist with the planning and coordination of admissions-related events, including information sessions and recruitment fairs
  • Track and report admissions and enrolment data to measure program success and graduate outcomes
  • Collaborate in creating programs and strategies for recruitment and applicant engagement

FAQs

What will my main responsibilities be as a Coordinator, Customer Success at BrainStation?

As the Coordinator, Customer Success, your main responsibilities will include being the main point of contact for prospective students, guiding them through the admissions process for our Career Transformation Diploma programs, and ensuring their success and satisfaction throughout the journey.

How important is customer service in this role?

Customer service is a key aspect of the Coordinator, Customer Success role at BrainStation. You will be responsible for providing excellent and professional support to prospective students, ensuring that their experience with us is positive and that they have all the information they need.

Will I be collaborating with other team members in this role?

Yes, as the Coordinator, Customer Success, you will work collaboratively with other team members to assess prospective students' suitability for our programs, in line with our admissions standards and requirements. You will also work closely with our admissions team to ensure a smooth and successful admissions process for all students.

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals