Coordinator, Field Research Admin.

Universal Orlando Resort

Oct 27

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Research & Development
Orlando

Requirements

High school degree or GED is required;
Degree-seeking or college degree preferred.
1+ Year: clerical, customer service, data entry, computer experience preferred.
Marketing research experience a plus;
Or equivalent combination of education and experience.

Responsibilities

Completes a weekly schedule for the UO Field Team using various scheduling databases. Balances forecasted business needs and Team Member availability to provide schedules that adhere to project guidelines, minimizing the effect of interviewer bias on data collection. Adjust schedules per policy and procedures as needed based on attendance levels, special events, and other factors. Ensures Team Members are utilized in the proper role and advise the Sr. Field Leadership Team of staffing shortfalls impacting project scheduling guidelines.
Provides Field Team operational support. Create and modify daily pre-shift agendas and project disposition sheets, error check daily survey productivity, and maintain daily and monthly incidence tracking spreadsheets. Responsible for submitting monthly supply orders. Assists Field Leadership Team with equipment maintenance and tracking.
Provides general administrative support to the Field Leadership Team. Performs clerical duties including but not limited to compiling, updating, and maintaining data on spreadsheets and word processing documents, maintaining department files, creating SOP documents for field team processes, covering the phone system, and disseminating sensitive materials to the appropriate areas. Assists with maintaining and updating Consumer Insights spaces. Partners with various departments in the area to maintain shared spaces. Assists with ongoing TSAT initiatives.
Ensures that established Policies and Practices relating to scheduling and timecards are being followed, escalate issues as necessary. Assists with the daily maintenance/weekly review of team member timecards and follows up as needed to correct inconsistencies. Assists with approving schedule swaps and shift adjustments as needed.
Provides Media Center operational support. Assists with Media Center operations including receptionist and front desk responsibilities. Dispenses appropriate study incentives to respondents after completed sessions and complete incentive reports.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

FAQs

What is the primary responsibility of the Coordinator, Field Research Admin?

The primary responsibility is to assist the Consumer Insights team by providing scheduling support and daily operations for the Field Team, ensuring effective data collection related to guest experiences.

What qualifications are required for this position?

A high school degree or GED is required, with a preference for degree-seeking individuals or those holding a college degree.

What type of experience is preferred for this role?

Preferred experience includes at least 1 year in clerical, customer service, data entry, or computer-related roles. Marketing research experience is a plus, or an equivalent combination of education and experience.

What are the expected daily duties of this position?

Daily duties include completing weekly schedules, providing operational support to the Field Team, ensuring compliance with scheduling policies, maintaining administrative tasks, and assisting with Media Center operations.

Is there any emphasis on Environmental, Health, and Safety responsibilities in this role?

Yes, the role entails understanding and actively participating in Environmental, Health & Safety responsibilities by adhering to established policies, procedures, and training.

Will I need to perform administrative tasks?

Yes, the role includes clerical duties such as maintaining data on spreadsheets, updating documents, and managing department files.

How can I contribute to team member scheduling?

You will balance forecasted business needs with team member availability to create schedules that comply with project guidelines and minimize interviewer bias.

Are there opportunities for advancement in this role?

While the job listing does not specify advancement opportunities, dedicated employees generally have the potential to grow within the organization.

Who will I be working closely with in this role?

You will collaborate closely with the Field Leadership Team, the Consumer Insights team, and various departments to ensure smooth operations.

How does Universal Orlando support its employees?

Universal Orlando offers a competitive compensation package and is committed to maintaining a diverse and inclusive work environment as an equal opportunity employer.

Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media

Industry

10,001+

Employees

1990

Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?