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Coordinator, Growth Operations - London

  • Job
    Full-time
    Junior (1-2 years)
  • Marketing
  • London
  • Quick Apply

AI generated summary

  • You need a bachelor's degree, 1-2 years in customer success, a coachable attitude, collaboration skills, problem-solving abilities, project management experience, and software proficiency.
  • You will manage inbound customer interactions, triage requests, address unique scenarios, work with the growth team, provide feedback, and document playbooks for team development.

Requirements

  • Bachelor’s degree
  • 1-2 years of work experience in customer success, or a related industry
  • A willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software

Responsibilities

  • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
  • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
  • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
  • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
  • Document and build playbooks to support team growth and development

FAQs

What will my responsibilities be as the Coordinator, Growth Operations?

As the Coordinator, Growth Operations, you will be responsible for managing all inbound inquiries across various channels and platforms, ensuring a seamless and engaging customer experience with the BrainStation brand.

What skills and experience are required for this role?

Ideal candidates should have a fascination with technology, education, and growth, as well as experience in customer service and digital marketing. Strong communication skills, attention to detail, and a passion for creating exceptional customer experiences are also essential for this role.

How will I contribute to BrainStation’s overall success in this role?

As the Coordinator, Growth Operations, you will play a key role in delivering unparalleled customer experiences, helping to drive growth and retention for the BrainStation brand. Your ability to effectively manage inbound inquiries, engage with customers, and contribute to the overall success of the team will be crucial in achieving our goals.

What opportunities for growth and development are available in this role?

This role offers opportunities for professional growth and development, allowing you to further develop your skills in customer service, digital marketing, and operations. You will have the chance to work in a fast-paced, dynamic environment with a team of passionate individuals dedicated to driving success for BrainStation.

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals