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Coordinator, Growth Operations - New York

  • Job
    Full-time
    Junior (1-2 years)
  • Marketing
  • New York City
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree, 1-2 years in customer success or related industry, willingness to learn, thrive in collaboration, creative problem-solving skills, handle multiple projects, work independently, and learn new software.
  • You will manage inbound customer interactions, triage requests, address unique scenarios, collaborate with the growth team, provide feedback, and document playbooks for team growth.

Requirements

  • Bachelor’s degree
  • 1-2 years of work experience in customer success, or a related industry
  • A willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software

Responsibilities

  • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
  • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
  • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
  • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
  • Document and build playbooks to support team growth and development

FAQs

What will be my main responsibilities as the Coordinator, Growth Operations at BrainStation?

As the Coordinator, Growth Operations, you will be responsible for managing all inbound inquiries across various channels and platforms, ensuring a seamless and exceptional customer experience. You will play a key role in the overall growth of BrainStation by leveraging technology, education, and customer interactions.

What skills and qualifications are required for this role?

To succeed in this role, you should have a strong understanding of digital technologies, excellent communication skills, and the ability to provide exceptional customer service. A background in operations, customer experience, or growth marketing is preferred. Additionally, proficiency in platforms such as CRM systems or marketing automation tools is a plus.

How does this role contribute to BrainStation's overall success?

As the Coordinator, Growth Operations, you will directly impact BrainStation's success by ensuring every customer interaction is seamless and positive. By effectively managing inbound inquiries and providing exceptional customer experiences, you will help drive growth and brand loyalty for BrainStation.

Will I have the opportunity to collaborate with other teams within BrainStation?

Yes, as the Coordinator, Growth Operations, you will have the opportunity to collaborate with various teams within BrainStation, such as Marketing, Sales, and Customer Experience. By working together with cross-functional teams, you will contribute to a cohesive and integrated approach to customer interactions and overall growth strategies.

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals