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Coordinator, Growth Operations - Vancouver

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BrainStation

2mo ago

  • Job
    Full-time
    Junior Level
  • Marketing
  • Vancouver
  • Quick Apply

AI generated summary

  • You need a degree, 1-2 years experience, a coachable attitude, collaborative skills, problem-solving creativity, multitasking abilities, and software proficiency.
  • You will manage inbound customer interactions, triage requests, address unique scenarios, work with the growth team, provide feedback, and document playbooks for team development.

Requirements

  • Bachelor’s degree
  • 1-2 years of work experience in customer success, or a related industry
  • A willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software

Responsibilities

  • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
  • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
  • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
  • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
  • Document and build playbooks to support team growth and development

FAQs

What is the main responsibility of the Coordinator, Growth Operations?

The main responsibility of the Coordinator, Growth Operations is to handle all inbound inquiries across various channels and platforms, ensuring a seamless and unparalleled customer experience.

What skills are important for this role?

Important skills for this role include strong communication skills, attention to detail, proficiency in technology and digital platforms, and a passion for creating exceptional customer experiences.

What is the work environment like for the Coordinator, Growth Operations role?

The work environment for the Coordinator, Growth Operations role is fast-paced, dynamic, and collaborative. You will be working at the intersection of technology, education, and growth, with opportunities to contribute to BrainStation's overall success.

How does this role contribute to BrainStation's success?

The Coordinator, Growth Operations plays a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. By handling inbound inquiries and creating incredible customer experiences, you will contribute to the overall success of BrainStation.

BrainStation

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals