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Coordinator, Social Listening

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Chipotle Mexican Grill

18d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Marketing
  • Columbus, +2

AI generated summary

  • You need a high school diploma, 1-3 years in social media or customer service, strong communication skills, experience with social listening tools, and the ability to analyze trends and insights.
  • You will monitor social media for brand mentions, engage with fans, respond to inquiries, identify trends, organize data for reports, and collaborate on internal newsletters.

Requirements

  • High school diploma or general education degree (GED) required.
  • Bachelor's Degree (BA/BS) from 4-year college or university preferred.
  • 1-3 years of experience in social media monitoring, community engagement, customer service or a related field.
  • Internship in social media, community engagement and/or customer service is strongly preferred.
  • Experience using social listening and engagement tools, such as Sprinklr, preferred.
  • Excellent written and verbal communication skills with the ability to adapt tone and messaging to align with brand voice.
  • Ability to analyze social media conversations and provide actionable insights.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
  • Experience collaborating with cross-functional teams such as marketing, customer service, and communications.
  • Familiarity with basic reporting and analytics to track engagement and sentiment.
  • Proactive mindset with passion for brand storytelling and audience engagement.
  • Ability to identify and escalate high-risk issues to protect brand image and mitigate risk.
  • Ability to work a flexible schedule, including nights and weekends.

Responsibilities

  • Monitor social media platforms for brand mentions, feedback, and relevant conversations.
  • Engage with Chipotle’s fans on social media platforms in a way that reflects Chipotle’s voice, culture, and values, fostering a positive experience and brand loyalty.
  • Respond to guest inquiries, comments and concerns in a timely manner.
  • Identify trends, issues and risks to the brand, escalating to key stakeholders for partnership and resolution to include Marketing, Customer Service, and Customer Incident.
  • Categorize and organize data leveraged for key reports to provide insights that enhance the guest experience, address potential issues, and identify further opportunities for engagement.
  • Collaborate closely with cross-functional teams to include Marketing and Communications to curate and distribute a daily internal newsletter, summarizing the latest business news, brand mentions, and industry trends for internal employees.

FAQs

What is the job title for this position?

The job title is Coordinator, Social Listening.

What are the primary responsibilities of the Coordinator, Social Listening?

The primary responsibilities include monitoring social media channels, engaging with the audience, responding to inquiries and concerns, identifying trends and issues, organizing data for reports, and collaborating with cross-functional teams.

What qualifications are required for this position?

A high school diploma or GED is required, with a Bachelor's Degree preferred. Additionally, 1-3 years of experience in social media monitoring, community engagement, or customer service is needed.

Is prior experience in social media or community engagement preferred?

Yes, experience in social media monitoring, community engagement, and customer service is preferred, as well as an internship in related fields.

What tools should the Coordinator be familiar with?

The Coordinator should have experience using social listening and engagement tools, such as Sprinklr.

What skills are important for the Coordinator, Social Listening position?

Important skills include excellent written and verbal communication, analytical ability, strong organizational skills, and a proactive mindset.

Is there a flexible schedule for this position?

Yes, the position requires the ability to work a flexible schedule, including nights and weekends.

What is the pay range for this position?

The current base pay range for this position is $22.11–$27.89, along with eligibility for annual cash bonuses and equity awards based on performance and other factors.

What benefits does Chipotle offer to employees in this position?

Chipotle offers a competitive total rewards package, including medical, dental, and vision insurance, 401k, sick leave, vacation time, and more.

Does Chipotle value diversity and inclusion in the workplace?

Yes, Chipotle is an equal opportunity employer that values diversity at all levels and champions equity and inclusion.

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Chipotle Mexican Grill

Real Food. Real People. Real Opportunities.

Retail & Consumer Goods
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

When Chipotle first opened, the idea was simple: show that food served fast didn't have to be a "fast-food"​ experience. We use high-quality raw ingredients and classic cooking methods, serve in a distinctively designed atmosphere, and provide an exceptional customer experience—features more frequently found in the world of fine dining. As a fast-growing company, we’re always looking for new people to join our team. We provide real opportunity for advancement and a fun, exciting work environment.