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Copy Centre Lead

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Staples

Jul 11

Applications are closed

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Winnipeg

Requirements

  • 3-4 years of retail experience
  • Prior experience in a retail/commercial printing environment is preferred.
  • Working towards or successful completion of high school is preferred.
  • Proven track record of achieving customer service excellence and sales results
  • Technology savvy
  • Curious
  • Approachable
  • Passionate
  • Solutions finder
  • Some of what you will get:
  • Associate discount
  • Flex Benefits
  • RRSP/DPSP
  • Learning & Development programs

Responsibilities

  • Contribute to sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services and identify improvement opportunities
  • Own and oversee execution of department standards including production log and replenish supplies.
  • Review online dash board and filter the Processing of customer orders in an efficient, accurate manner. Manage correspondence with customers through digital, phone and in person channels
  • Manage customer projects while following proper production procedures (set-up, quality control, and finishing), and support advance production tasks such as machine calibration, scheduling maintenance of printing and finishing equipment.
  • Connect, Share, and Partner with customers to discover sales opportunities.
  • Coach and develop solutionshop associates.
  • Create a best-in-class customer experience especially when managing customer queues.
  • Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

FAQs

What is the main role of a Copy Centre Lead at Staples Canada?

The main role of a Copy Centre Lead at Staples Canada is to be the authority on solutions that meet customers' needs, focusing on consulting, providing recommendations, and utilizing various business development service options such as print, digital marketing, shipping, and tech support to help customers achieve their goals.

What qualifications are needed to apply for the Copy Centre Lead position?

Candidates should have 3-4 years of retail experience, preferably in a retail/commercial printing environment. Additionally, working towards or successful completion of high school is preferred, along with a proven track record of achieving customer service excellence and sales results.

What responsibilities does a Copy Centre Lead have regarding customer interaction?

A Copy Centre Lead is responsible for managing customer projects, consulting with customers to discover sales opportunities, and ensuring a best-in-class customer experience, especially when managing customer queues. This includes managing correspondence with customers through digital, phone, and in-person channels.

Is technology knowledge necessary for the Copy Centre Lead role?

Yes, being technology savvy is one of the important requirements for the Copy Centre Lead role, as the position involves using various tech services and managing print and finishing equipment.

What kind of training or development opportunities does Staples Canada offer for this position?

Staples Canada offers learning and development programs as part of the benefits for Copy Centre Leads, allowing for ongoing professional growth.

What kind of work environment should a Copy Centre Lead expect?

A Copy Centre Lead should expect a retail environment that involves a moderate amount of physical effort, operating equipment and machinery, and exposure to moderate levels of noise generated by print equipment. Maintaining cleanliness and safety in the workplace is also a key priority.

Will the Copy Centre Lead be required to work flexible hours?

Yes, the Copy Centre Lead position requires working a variety of shifts, including evenings and weekends.

What benefits does a Copy Centre Lead receive at Staples Canada?

Benefits for a Copy Centre Lead include associate discounts, flexible benefits, RRSP/DPSP, learning and development programs, and more.

How does Staples Canada approach diversity and inclusion in its workforce?

Staples Canada is committed to creating an inclusive and diverse work environment, valuing contributions from individuals of different backgrounds, including race, gender, sexual orientation, age, and ability, among others. They welcome applicants with disabilities or special needs and provide accommodations as necessary.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.