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Copy Centre Lead

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Staples

4d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Winnipeg

Requirements

  • 3-4 years of retail experience
  • Prior experience in a retail/commercial printing environment is preferred.
  • Working towards or successful completion of high school is preferred.
  • Proven track record of achieving customer service excellence and sales results
  • Technology savvy
  • Curious
  • Approachable
  • Passionate
  • Solutions finder
  • Some of what you will get:
  • Associate discount
  • Flex Benefits
  • RRSP/DPSP
  • Learning & Development programs

Responsibilities

  • Contribute to sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services and identify improvement opportunities
  • Own and oversee execution of department standards including production log and replenish supplies.
  • Review online dash board and filter the Processing of customer orders in an efficient, accurate manner. Manage correspondence with customers through digital, phone and in person channels
  • Manage customer projects while following proper production procedures (set-up, quality control, and finishing), and support advance production tasks such as machine calibration, scheduling maintenance of printing and finishing equipment.
  • Connect, Share, and Partner with customers to discover sales opportunities.
  • Coach and develop solutionshop associates.
  • Create a best-in-class customer experience especially when managing customer queues.
  • Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.