FAQs
What is the primary responsibility of a Copy Centre Representative?
The primary responsibility of a Copy Centre Representative is to consult and provide recommendations on solutions for customer partners, utilizing various business development service options to help them achieve their working and learning goals.
What are some specific tasks involved in this role?
Some specific tasks include contributing to sales and margin goals, maintaining the appearance and standards of the solutions shop, processing customer orders efficiently, managing projects with attention to detail, connecting with customers to uncover sales opportunities, and ensuring operational excellence and cleanliness.
What qualifications are needed to apply for the Copy Centre Representative position?
Candidates should have 1-2 years of retail customer service experience, preferably in a retail/commercial printing environment. A high school diploma or equivalent is preferred, as well as a proven track record of customer service excellence and sales results. Being technology savvy and possessing traits like curiosity, approachability, passion, and solution-oriented thinking are also important.
What kind of experience is preferred for this job?
Prior experience in a retail or commercial printing environment is preferred, alongside general retail customer service experience.
Are there any benefits associated with this position?
Yes, benefits include an associate discount, flex benefits, RRSP/DPSP, opportunities for learning and development, and other perks.
What skills are particularly valued in a Copy Centre Representative?
Skills that are valued include technological proficiency, customer service excellence, strong communication abilities, meticulous attention to detail, and a passion for finding solutions to customer needs.
How important is a clean and safe work environment in this role?
A clean and safe environment is extremely important; prioritizing the safety of oneself, fellow associates, and customers is a key aspect of the role.
What customer service qualities should a successful candidate possess?
A successful candidate should demonstrate a proven track record in achieving customer service excellence, be friendly and approachable, and have a strong customer engagement mindset with a focus on discovering sales opportunities.