FAQs
What is the main responsibility of a Copy Centre Representative?
The main responsibility of a Copy Centre Representative is to consult and provide recommendations on solutions for customer partners, utilizing all business development service options to help them achieve their working and learning goals.
What are the specific tasks I will be expected to perform in this role?
You will be expected to contribute to sales and margin goals, manage supplies and store standards, process customer orders efficiently, ensure quality control in production, provide excellent customer experiences, operate cash registers, and keep the environment clean and safe.
What qualifications are preferred for this position?
Preferred qualifications include 1-2 years of retail customer service experience, prior experience in a retail/commercial printing environment, successful completion of or working towards high school, and a proven track record in customer service excellence and sales results.
Is prior experience in printing necessary for this job?
While not mandatory, prior experience in a retail/commercial printing environment is preferred for this role.
What personal qualities are valued in a Copy Centre Representative?
Valued personal qualities include being technology savvy, curious, approachable, passionate, and a solutions finder.
What benefits are offered to employees in this position?
Benefits include an associate discount, flex benefits, RRSP/DPSP plans, access to learning and development programs, and more.
How does the role contribute to operational excellence?
The role contributes to operational excellence by managing customer queues effectively, ensuring quality control in production processes, following loss prevention measures, and maintaining cleanliness and safety standards within the store.
What kind of customer experience is expected from a Copy Centre Representative?
A best-in-class customer experience is expected, especially when managing customer queues and engaging with customers to discover sales opportunities.
Will I be required to operate cash registers in this role?
Yes, you will be required to operate cash registers as part of your responsibilities.
What priorities should I keep in mind to ensure safety in the workplace?
You should prioritize creating a clean and safe environment, keeping the safety of yourself, fellow associates, and customers as a key focus.