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Corporate and Workplace Solutions, Hospitality Operations, Analyst, London

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    Facilities Management
  • London

AI generated summary

  • You must excel in fast-paced environments, communicate effectively, solve problems critically, manage tasks well, and present data clearly while being innovative and detail-oriented.
  • You will manage hospitality services, oversee Food Service programs, support vendor relations, drive ESG initiatives, handle budgeting, and ensure operational excellence through customer feedback and compliance.

Requirements

  • Ability to work in a fast-paced environment, balance priorities and work across multiple teams.
  • Strong communication skills – including the ability to write reports, develop presentations, and communicate postings & recommendations to divisional leadership.
  • Excellent critical thinking and problem-solving skills.
  • Detail oriented and highly organized.
  • Skilled in time management and the ability to prioritize tasks.
  • Innovative mindset that is acutely focused on improving the workplace experience.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficient with the suite of Microsoft Office software.
  • Ability to interpret, manipulate, consolidate and present data from disparate sources.

Responsibilities

  • Develop functional expertise across our portfolio of Hospitality services, in order to support business requirements, contribute to our service development strategy, and actively influence our commercial decision-making.
  • Assist in overseeing the EMEA Food Service program, ensuring it remains in line with the firm’s expectations, is benchmarked to industry trends, and is competitive to our peers. Monitor KPI performance and facilitate third party audit and mystery shop programmes.
  • Work closely with Food & Beverage Lead on seamless execution of the Food Service Program across the region, including retail operations, client catering and the pantry program.
  • Support seasonal menu and brochure planning. Manage client communications regarding changes and innovations.
  • Work with the firm’s vendors to drive continuous improvement across the operation, including culinary innovation, marketing campaigns, technology-led initiatives and incentives.
  • Foster a culture of excellence and customer service, by ensuring standard operating procedures are documented and adhered to.
  • Ensure customer feedback is reviewed and actioned promptly and appropriately, and implement any required service improvements or operational adjustments.
  • Support key Technology enhancements including the uplift of Meeting Room and Visitor platforms.
  • Assist in uplift of overall experience in the Conference and Reception space.
  • Help drive the future ESG strategy. Support ESG initiatives and provide reporting on progress towards public commitment to ESG goals. Assist with streamlining and automating reporting.
  • Maintain the risk management plan for the region.
  • Support with management of regional office hospitality offerings (i.e. new office builds/refurbishments, local catering contracts, etc.).
  • Manage regional hospitality billing and approval process.
  • Support with annual budget for EMEA. Collaborate with Finance on monthly accruals and actual expenses for all service lines.
  • Act as delegate for all EMEA VROs (vendor relationship owner) liaising with Vendor Management Office and Risk teams.

FAQs

What is the main focus of the Corporate and Workplace Solutions division at Goldman Sachs?

The main focus is to drive productivity and enable the firm's flow of business while ensuring safety and security through the management of real estate and hospitality services.

What responsibilities does the EMEA Hospitality team have?

The EMEA Hospitality team is responsible for the commercial and operational oversight of the firm's hospitality support requirements, including managing services such as reception, conferencing, food services, and ground transportation.

What skills are required for the Analyst position in Hospitality Operations?

Required skills include strong communication abilities, excellent critical thinking and problem-solving skills, attention to detail, time management, organizational skills, and proficiency with Microsoft Office software.

How does this role contribute to the firm’s Environmental, Social, and Governance (ESG) strategy?

The role supports the ESG strategy by assisting with initiatives, providing reporting on progress toward public commitments, and helping streamline and automate ESG reporting.

Will the Analyst need to manage a budget?

Yes, the Analyst will have ownership and control over a significant regional operating budget and will collaborate with Finance on monthly accruals and actual expenses.

What type of experience is preferred for candidates applying for this position?

Candidates should have experience related to hospitality operations, vendor management, project management, and an understanding of food service trends.

Is there an opportunity for career development at Goldman Sachs?

Yes, Goldman Sachs is committed to fostering and advancing diversity and inclusion, providing numerous opportunities for professional growth, training, and development.

Are there any specific technologies that the Analyst will support?

Yes, the Analyst will support technology enhancements, including the uplift of Meeting Room and Visitor platforms, to improve overall operations and customer experience.

What is the importance of the relationship with third-party vendors in this role?

The relationship with third-party vendors is crucial as the Analyst will manage, oversee, and drive continuous improvement across the operational services provided by these vendors.

Is a background in food service management beneficial for this position?

Yes, a background in food service management can be beneficial, as the role involves overseeing the EMEA Food Service program and ensuring it aligns with the firm's expectations and industry trends.

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Goldman Sachs is a global investment banking, securities, and investment management firm. They offer a range of financial services to corporations, financial institutions, governments, and individuals. Goldman Sachs' primary activities include investment banking, asset management, securities trading, and providing advisory services. Their ultimate mission is to be a leading global financial institution, providing superior financial expertise and solutions to their clients. The purpose of Goldman Sachs is to help their clients achieve their financial goals, manage risk, and navigate complex markets. They aim to drive economic growth, foster innovation, and create long-term value for their clients, shareholders, and the communities they operate in. Goldman Sachs is committed to upholding the highest standards of integrity, professionalism, and client service, serving as a trusted partner and advisor in the world of finance.

Culture & Values

  • Partnership

    We prioritize collaboration and believe in the strength of the collective, creating a culture that fosters teamwork and belonging in the pursuit of professional and personal growth.

  • Client Service

    We lead with a service mindset, working to earn our clients’ trust and exceed their expectations by understanding and overdelivering on their goals.

  • Integrity

    We hold ourselves accountable to the highest ethical standards, insisting on transparency and vigilance from our people as we learn from our experiences and make decisions that instill a sense of pride in our firm.

  • Excellence

    We aspire to nothing less than excellence, striving for exceptional performance and superior results for our clients, our shareholders, and our communities.

Benefits

  • Holiday and Vacation Policies

    We offer competitive vacation policies based on employee level and office location. This is in addition to any number of statutory and public holidays as determined by each office. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

  • Financial Wellness & Retirement

    The firm provides a number of resources and offerings designed to help our employees achieve their personal financial goals. We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities — from buying a home, to navigating market volatility and investments, legacy and estate planning, tax strategies, and will preparation.

  • Health Services

    We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

  • Childcare / Family Care

    In some offices, we offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

  • Flexible Working

    Based on manager approval, the following arrangements may be available to help employees meet their personal and family responsibilities: part-time schedules, job sharing, telecommuting, and alternate hours.