Corporate Receptionist

Mitie

Aug 3

Applications are closed

Job
Full-time
Junior, Mid & Senior Level

Requirements

- Immaculate grooming and personal hygiene is essential.
- Ability to communicate effectively both verbally and in writing is essential.
- Computer literacy skills – Intermediate Excel, Word and Outlook / Lotus Notes.
- Must have sound numerical skills.
- Ability to operate calmly under pressure.
- Strong customer focus.
- Able to demonstrate a professional and organised approach to the role.
- Logical thinker, able to spot errors and resolve queries.
- Able to deal with interruptions, work to deadlines and prioritise.
- Strong relationship skills – able to build and maintain rapport with guests.
- Able to multi task and be flexible.
- Enthusiastic, committed and determined.
- Sense of humour and an eye for detail.
- Striving to improve the service offered with proactive approach to service delivery and client satisfaction.
- Previous experience of customer service environment essential.
- Previous corporate working experience desirable.
- Ability to work independently and as part of a team.
- Previous experience as a Receptionist desirable.

Responsibilities

To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk.
To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
To ensure the local WPC and/or Regional Workplace Manager is made aware of any maintenance issues requiring attention in the reception area and Client Suite.
To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms and the client suite kitchen.
To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded.
To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
To ensure that waiting visitors are kept informed of any delays and to ensure client comfort.
To replenish meeting rooms, as required, with pads, pens and pencils.
To ensure that all required hospitality is served promptly and to the highest standards.
To ensure all audio visual equipment is working and provide support when required.
To collate all reception and hospitality statistics and forward to the Regional Workplace Manager on a weekly basis.
To maintain appropriate stationery stocks in the reception area.
To ensure Reception Operating Procedure manual is kept up to date at all times.
To always work in a safe manner and report any hazards to the local WPC and/or Regional Workplace Manager immediately.
To follow all Health and Safety instructions as directed by either the local WPC or Regional Workplace Manager.
To attend all statutory Health and Safety training.
To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for the client.
To report incidents to the local WPC and/or Regional Workplace Manager and/or building security as appropriate.
To ensure the building reception has a list of all visitors due to arrive each day and booked car park spaces.
To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office.
To ensure all client and visitor passes are both issued and collected.

FAQs

What are the working hours for the Corporate Receptionist position?

The working hours are Monday to Friday from 12:00 PM to 6:00 PM.

What are the main responsibilities of the Corporate Receptionist?

The main responsibilities include greeting visitors, handling phone calls and emails, managing meeting room bookings, maintaining a tidy reception area, ensuring building security, and assisting with documentation and visitor passes.

Is previous experience as a Receptionist required for this role?

Previous experience as a Receptionist is desirable, but previous experience in a customer service environment is essential.

What skills are essential for a successful Corporate Receptionist?

Essential skills include effective communication, computer literacy (intermediate Excel, Word, and Outlook), sound numerical skills, strong customer focus, and the ability to operate calmly under pressure.

Is grooming and personal hygiene important for this position?

Yes, immaculate grooming and personal hygiene is essential for this role.

Will I be required to assist with emergency evacuations?

Yes, assisting with emergency evacuations is one of the duties associated with the Corporate Receptionist role.

What kind of personality traits are needed for this position?

The ideal candidate should be friendly, approachable, enthusiastic, committed, and have a sense of humor, along with a strong attention to detail.

Are there training requirements for this role?

Yes, attendance at all statutory Health and Safety training is required.

How will I communicate maintenance issues that require attention?

You will be required to inform the local WPC and/or Regional Workplace Manager about any maintenance issues in the reception area.

Will I be handling administrative tasks in addition to reception duties?

Yes, you will be responsible for managing documentation and various administrative tasks on behalf of the building.

Mitie

The exceptional, every day

Technology

Industry

10,001+

Employees

1987

Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.