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Corporate Store Manager

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Bulk Barn

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Montréal

AI generated summary

  • You need 3-5 years in retail management, team leadership, customer service, and a retail environment. A business certificate is an asset. Ability to lift 50lbs and cash handling experience required.
  • You will lead the store team, ensure compliance with policies, drive sales and customer satisfaction, manage staff, handle cash, and maintain visual standards while addressing performance issues.

Requirements

  • - 3-5 years’ experience as a retail manager
  • - 3-5 years’ experience supervising and/or leading people
  • - 3-5 years’ experience working in a retail environment (Food Retail experience is an asset)
  • - 3-5 years’ experience servicing and resolving customer concerns
  • - Understanding of business management fundamentals
  • - Post-secondary certificate in business or related field an asset
  • - Must be able to lift 50lbs or more as required by the business
  • - Must have both POS and cash handling experience

Responsibilities

  • - Ensure compliance with customer service standards, operating policies and procedures, and applicable legislation
  • - Lead the store in achieving operating efficiencies, revenue goals, profitability, and customer satisfaction
  • - Source, hire, train and develop the Store Team
  • - Communicate professionally, timely, thoroughly, and proactively
  • - Ensure all communications are delivered consistently to the store team
  • - Encourage repeat business, customer satisfaction, and increased sales through friendly and productive customer communications
  • - Address trends of underperformance with clear performance improvement plans
  • - Recognize strong performers within the assigned region
  • - Manage store team in compliance with operational, legislative, and HR policies and procedures
  • - Resolve issues proactively with store staff and report unresolved issues to the District Manager
  • - Ensure the store team performs their job to Company standards and hold them accountable for non-compliance
  • - Prepare and deliver the daily deposit to the nearest TD Bank
  • - Interact with customers on the sales floor and observe shopping behaviors to understand the customer
  • - Administer operational and HR policies and procedures and ensure compliance consistently
  • - Apply operational requirements and reports to assist in the daily operation of the store
  • - Understand the business, competitors, and leverage assets in the market for long term success
  • - Set high expectations for excellent customer service and hold store team members accountable
  • - Maintain visual/merchandising standards and customer engagement culture
  • - Provide WOW marketing benefit through outstanding store merchandising environment
  • - Drive business success through internal reports, retail results assessments, and SMART Goals
  • - Develop retail sales goals and action plans tied into measurable results
  • - Manage labour and vacation scheduling to budgeted models
  • - Ensure the store has the required staff necessary for successful operation
  • - Lift 50lbs or more as required by the business
  • - Have POS and cash handling experience

FAQs

What are the key responsibilities of a Corporate Store Manager at Bulk Barn?

The key responsibilities include ensuring compliance with customer service standards and operational policies, leading the store team to achieve operating efficiencies, revenue goals, and customer satisfaction, and managing the sourcing, hiring, training, and development of store staff.

How many years of experience are required for this position?

Candidates should have 3-5 years of experience as a retail manager and in supervising or leading people, as well as experience in a retail environment, particularly in food retail.

Is there a specific educational requirement for this role?

A post-secondary certificate in business or a related field is considered an asset for this role.

What is the company’s stance on diversity and equal opportunity employment?

Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace.

Are there any physical requirements for the position?

Yes, candidates must be able to lift 50lbs or more as required by the business.

Is customer service a significant aspect of this role?

Yes, setting high expectations for excellent customer service and encouraging repeat business is a vital part of this position.

How does the Corporate Store Manager interact with customers?

The manager is expected to interact with customers on the sales floor to understand shopping behaviors and enhance the overall customer experience.

What types of problems is the Corporate Store Manager expected to solve?

The manager is expected to work with store staff to proactively resolve issues as they arise and report unresolved issues to the District Manager for support.

How are performance issues managed within the store team?

Performance issues are formally addressed with documented performance improvement plans, and strong performers are recognized within the assigned region.

What tools or methods are used to drive business success?

The manager drives business success through the effective use of internal reports, retail results assessments, and the development and monitoring of SMART Goals focused on team member skills development, profitability, sales growth, and customer satisfaction.

Bulk Barn

Retail & Consumer Goods
Industry
201-500
Employees
1982
Founded Year

Mission & Purpose

Bulk Barn Foods Limited is considered Canada's largest bulk foods retailer with stores located in every province. Its parent company, Bulk Barn Foods Limited, was founded in 1982; the company currently operates over 200 stores.