Logo of Huzzle

Find 35,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Corporate Travel Consultant

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Manchester
    Remote

AI generated summary

  • You need GDS expertise (Amadeus), excellent client service skills, strong communication, attention to detail, integrity, industry knowledge, problem-solving abilities, and teamwork.
  • You will arrange corporate travel, analyze options, ensure policy compliance, use GDSs, manage special requests, and mentor team members to enhance service quality.

Requirements

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS (Amadeus) expertise
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback

Responsibilities

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

FAQs

What is the role of a Corporate Travel Consultant at Amex GBT?

A Corporate Travel Consultant advises and arranges travel for corporate business customers, conducts analysis and research on travel options, manages booking for domestic and international travel, ensures compliance with travel policies, and collaborates with team members to enhance service levels.

Is previous experience in the travel industry required for this position?

While a strong understanding of the travel industry, such as a background in business or leisure travel, is preferred, we encourage passionate individuals who believe they can excel in this role to apply, even if they don’t meet every requirement.

What type of support does Amex GBT offer for professional development?

Amex GBT offers global tuition assistance, access to over 20,000 courses on their learning platform, leadership courses, and prioritizes internal candidates for new job openings, supporting your career advancement.

Are there specific working hours required for this role?

Yes, the Traveler Care team operates 24/7, so candidates must be flexible and prepared to work afternoon shifts (12-8 pm) and weekends.

Will I receive training on Global Distribution Systems (GDS)?

Yes, training may be provided for using various GDSs, including Sabre, Apollo, Galileo, and Amadeus.

What benefits do employees receive at Amex GBT?

Employees have access to flexible benefits, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, travel perks, and wellbeing resources for mental and emotional health.

Does Amex GBT promote a diverse and inclusive workplace culture?

Yes, Amex GBT is committed to championing Diversity, Equity, and Inclusion in every aspect of the business, offering various Inclusion Groups for employees to connect and address common challenges or initiatives.

What steps does Amex GBT take to protect employee data?

Amex GBT adheres to a Recruitment Privacy Statement that outlines how they protect applicant data throughout the hiring process.

Can you share more about the company culture at Amex GBT?

Amex GBT fosters a warm and inclusive culture where employee voices are valued and encourages collaboration, innovation, and internal promotions, with many leaders having started in this role.

What should I do if I don't meet every requirement listed in the job description?

If you are passionate about the mission of Amex GBT and believe you would be a great fit for the team, you are encouraged to apply even if you don’t check every box.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.