Counter Assistant

WHSmith

Sep 22

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail
Chelmsford

Requirements

Delivering an exceptional customer service to all customers.
Managing queues and ensuring that customers can access the services they need quickly and simply.
Meeting high standards of governance and attention to detail.
Being part of a team and supporting colleagues.
A passion for customers, having an exceptional experience in store.
Confidence in communicating within the team.
Motivation to achieve fantastic results and standards.
Adaptability to meet company requirements and goals.

Responsibilities

Delivering an exceptional customer service to all customers.
Managing queues and ensuring that customers can access the services they need quickly and simply.
Meeting high standards of governance and attention to detail.
Being part of a team and supporting colleagues.

FAQs

What is the contract type for the Counter Assistant position?

The contract type is permanent.

How many hours per week will I be working as a Counter Assistant?

You will be working 12 hours per week.

What are the main responsibilities of a Counter Assistant?

The main responsibilities include delivering exceptional customer service, managing queues, ensuring high standards of governance, and supporting colleagues.

Is there a specific shift pattern for this role?

Yes, the shift pattern is flexible, but it does not include night shifts.

What qualities are we looking for in a Counter Assistant?

We are looking for passion for customer experience, confidence in team communication, motivation to achieve results, and adaptability to meet company goals.

How much will I earn as a Counter Assistant?

The salary for this position is up to £11.50 per hour.

Where is the Counter Assistant position located?

The position is located at the WHSmith Chelmsford Post Office in Essex, UK, with the postcode CM1 1EJ.

What kind of rewards can I expect as part of the team?

You can expect a salary, pension scheme, paid annual leave, employee discounts, and a variety of deals from retail partners.

Are there opportunities for career growth within WHSmith?

Yes, there are opportunities for career growth as WHSmith values team members who demonstrate motivation and a passion for customer service.

Does WHSmith have policies in place for employee wellbeing?

Yes, WHSmith offers an Employee Assistance Programme to support employee wellbeing, including physical, mental, and financial guidance.

WHSmith

The Global Travel Retailer

Retail & Consumer Goods

Industry

10,001+

Employees

1972

Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.