FAQs
What are the main responsibilities of a Counter Assistant in a Post Office Store?
The main responsibilities of a Counter Assistant include providing exceptional customer service, handling travel money and documents, managing bills and banking transactions, and connecting customers with the services they need.
What skills are required to be successful as a Counter Assistant?
Successful Counter Assistants should have strong communication and interpersonal skills, be detail-oriented, have the ability to multitask, and be comfortable handling cash transactions. Customer service experience is also beneficial.
How important is customer service in this role?
Customer service is extremely important in the role of a Counter Assistant. Building strong relationships with customers, addressing their needs effectively, and ensuring a positive experience are essential for success in this position.
What training will be provided for a new Counter Assistant?
New Counter Assistants will receive training on Post Office procedures, customer service best practices, handling cash transactions, and using relevant software systems. Ongoing training and support will also be provided to ensure success in the role.
How does a Counter Assistant contribute to the overall success of the Post Office Store?
A Counter Assistant plays a crucial role in the Post Office Store by providing excellent customer service, managing essential services such as travel money and bill payments, and helping to create a positive and welcoming atmosphere for customers. Their contributions help to ensure the overall success and reputation of the store.